Allied Universal · 1 week ago
Security Operations Manager
Augusta, GA, US
Full-time
Onsite
Mid, Senior Level
$45K/yr - $45K/yr
7+ years expAllied Universal® is North America’s leading security and facility services company, and they are seeking a Security Operations Manager. In this role, you will manage onsite Account Managers to ensure client satisfaction and optimal performance, while driving operational metrics and fostering a strong employee engagement culture.
Cyber SecurityInformation TechnologySecuritySoftware
Responsibilities
Lead and mentor a team of Account Managers by providing coaching, support, and recognition, while fostering accountability; encourage a collaborative and inclusive work environment to promote teamwork, open communication, and professional development, while taking ownership of succession planning at all levels
Build, maintain, and grow relationships with representatives of a high-profile client by understanding their security needs and ensuring satisfaction; develop and implement corrective action plans for identified opportunities for operational improvement
Deliver high-quality service to our client by strategically overseeing Account Managers, while maintaining industry standards, company policies, and regulatory requirements
Analyze, report and drive operational metrics and KPIs using Allied Universal's Business Intelligence Platform, maximizing efficiency and productivity
Identify and mitigate security risks; develop and implement security protocols, training, and response plans
Establish a culture of safety by developing action plans that aid in the prevention of work-related injuries
Ensure consistent security officer service delivery across multiple site locations
Stay abreast of all relevant operational, procedural, and systems topics and issues impacting the guard program
Participate in and ensure the accurate processing of Allied Universal invoices for customer management review and approval for payment
Manage projects involving security system installations, upgrades, and service work
Coordinate with security integrators providing services to our customer
Qualification
Required
High School diploma or equivalent
Minimum of seven (7) years of management experience in a high-volume workforce environment or service industry
Minimum of five (5) years of experience in the private security industry
Minimum of two (2) years of experience in security management
Minimum of two (2) years of experience driving operational goals and metrics
Leadership skills that foster teamwork, innovation, agility, client relations and achieving desired results
Ability to maintain a profitable book of business by cross-collaborating and utilizing results-oriented problem-solving skills to meet both client and employee growth and satisfaction
Proficiency in web-based applications and computer systems, including Microsoft Office and (BI) Business Intelligence tools for metrics analysis, reporting, automation, and presentations
Dynamic networking skills displaying a commitment to safety and trust by participating in local community, client and industry events
Basic understanding of financial principles, including budgeting and financial reporting. Ability to interpret simple financial data and use it to support decision-making
Demonstrated abilities to grasp complex electronic access control, video surveillance, and security design concepts and procedures
Excellent oral and written communication skills
Highly proficient project management skills; effective planning and organizing, innovative problem solving skills
Proficient computer skills
Demonstrated leadership skills consistent with managing across a matrixed organization
Preferred
Law enforcement, military and/or contract or proprietary security services experience
Experience managing a dispersed workforce in a multi-location operation
Benefits
Medical/Dental/Vision coverage
Free employee life insurance
Paid employee training and development
401K
Employee assistance programs
Paid holidays and flexible PTO (Paid Time Off)
Great company culture and work/life balance
Medical, dental, vision, basic life, AD&D, and disability insurance
Enrollment in our company’s 401(k)plan, subject to eligibility requirements
Eight paid holidays annually, five sick days, and four personal days
Vacation time offered at an accrual rate of 3.08 hours biweekly. Unused vacation is only paid out where required by law.
Company
Allied Universal
Allied Universal is a security and facility services company that provides tailored security solutions and smart technology.
10001+ employees
H1B Sponsorship
Allied Universal has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (3)
2024 (1)
2023 (2)
2022 (1)
Funding
Current Stage
Late StageTotal Funding
$9BKey Investors
Warburg PincusLa Caisse
2019-12-13Acquired
2019-09-01Private Equity· $9B
2019-02-21Private Equity
Leadership Team
Stephen Jones
Global Chairman and Chief Executive Officer
Jack Schenk
Regional Vice President - Midwest
Recent News
2025-12-10
Company data provided by crunchbase