Jet Support Services, Inc. (JSSI) · 1 day ago
Technical Support Specialist
Chicago, IL
Full-time
Onsite
Mid Level
$70K/yr - $80K/yr
3+ years expJet Support Services, Inc. (JSSI) has been a leading independent provider of maintenance support and financial tools to the business aviation industry for over 35 years. The Technical Support Specialist is responsible for handling technical support requests, providing high-quality customer service, and managing IT resources effectively to ensure smooth operations.
Aerospace
Responsibilities
Promptly respond to and resolve tier 1 & 2 end user support requests and log activity in the ticketing system
Work closely with the IT Technical Lead and provide proper triage of Tier 3+ support tickets prior to escalation
Provide white glove support for executives, ensuring their technical needs are met with the highest level of service and professionalism
Assist in set up and support of A/V equipment and video conferencing software and run all-hands meetings
Administer the organization's Microsoft 365 tenant, including Exchange, Teams, SharePoint, OneDrive, and Intune
Install, configure, test, maintain, and troubleshoot workstations, peripherals, and networking devices such as firewalls, routers, and switches
Follow detailed employee onboarding and offboarding procedures, provisioning and deprovisioning accounts and system access in a timely manner
Provide after-hours on-call support as required
Maintain hardware and software inventories and ensure Azure Active Directory, on-premises Active Directory, and Intune are kept up to date
Procure IT hardware and software application licenses
Monitor and respond to security alerts taking remedial action as necessary
Create and maintain technical user guides and IT procedures
Perform other responsibilities and tasks as assigned
Qualification
Required
Minimum of 3 years' experience providing end-user support in a fast-paced corporate environment
B.S. in Information Systems or Computer Science, or related field
Enjoys interacting with users and solving problems of varying degrees of complexity
Excellent knowledge of Windows operating systems, especially Windows 11
Minimum of two years' experience working in the Microsoft 365 Admin Center, Azure Active Directory, and on premises Active Directory
Minimum of two years' experience administering and supporting Microsoft applications such as Outlook, Teams, Excel, Word, SharePoint, and OneDrive
Hands-on hardware troubleshooting experience including laptops, desktops, conferencing equipment, printers, and peripherals
Experience with diagnostic utilities including Windows task manager, performance monitor, event viewer, and command line utilities
Experience resolving issues related to Windows networking including IP addressing, DHCP, DNS, and network interface configuration
Experience with computer imaging and package deployment solutions
Preferred
Certifications such as Microsoft 365 Certified Administrator, A+, and CCNA preferred
Exceptional customer service orientation
Ability to effectively prioritize and execute tasks in high-pressure situations
Excellent oral and written communication skills
Able to work independently to troubleshoot and resolve a wide range of technical issues
Eager to learn and implement new technologies
High attention to detail
Proven analytical and problem-solving abilities
Considers security best practices, business context, and other factors when completing work
Benefits
Medical
Dental
Vision
Retirement savings programs
Company
Jet Support Services, Inc. (JSSI)
For over 35 years, JSSI has been the leading independent provider of maintenance support and financial tools to the business aviation industry.
501-1000 employees
H1B Sponsorship
Jet Support Services, Inc. (JSSI) has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2024 (9)
2023 (4)
2022 (6)
2021 (5)
2020 (1)
Funding
Current Stage
Late StageTotal Funding
$1BKey Investors
Blackstone Group
2024-12-10Corporate Round· $1B
2022-11-11Acquired
2020-11-19Private Equity
Leadership Team
Neil Book
Chairman, President, and CEO
Mark Winzar
Retired
Recent News
2025-08-05
EIN Presswire
2025-07-09
Company data provided by crunchbase