Golden 1 Credit Union · 6 days ago
Operations Program Specialist - Member Communications
8945 Cal Center Dr, Sacramento, CA 95826, USA
Full-time
Hybrid
Mid Level
$78K/yr - $78K/yr
3+ years expGolden 1 Credit Union is seeking an Operations Program Specialist – Member Communications responsible for drafting, editing, and managing member correspondence across multiple channels. This role ensures that all communications are clear, accurate, and empathetic, reflecting the credit union’s commitment to member trust and understanding.
BankingFinanceFinancial Services
Responsibilities
Manage vendor relationships for statement and letter distribution, including digital and print delivery. Troubleshoot and resolve vendor-related printing or delivery issues independently
Draft and edit operational member correspondence, ensuring clarity, consistency, and alignment with brand, regulatory, and compliance standards
Support business partners in maintaining their service communications inventory, including updates, tracking, and documentation
Facilitate formal review workflows for communications and service documents, coordinating with business owners, Compliance, Legal, and other stakeholders to meet service level agreement (SLA) timelines
Conduct quality assurance (QA) and validation of member statements, letters, and other servicing documents
Coordinate with vendors for printing, mailing, and fulfillment of member communications
Participate in pre- and end-of-month statement validation processes, which may occasionally require evening, weekend, or holiday work
Maintain documentation and procedures related to communications inventory, statement validation, and vendor management
Manage multiple projects simultaneously, including timelines, milestones, and stakeholder communications
Build and maintain strong relationships with internal departments to support effective communication and delivery
Identify and recommend process improvements through participation in committees, collaboration with business owners and project teams, and proactive discovery
Perform other duties as assigned
Qualification
Required
Bachelor's degree in a related field required. Additional relevant work experience may be considered in lieu of a 4-year degree
3-5 years of experience preferred, with a focus on print and digital vendor management, operational communications, or related areas
Exceptional writing, editing, and proofreading skills, with the ability to tailor content for multiple audiences and adhere to defined style guidelines
Strong attention to detail and commitment to quality
Proven ability to manage multiple priorities, deadlines, and projects in a fast-paced environment
Proficient in Microsoft Office Suite, Adobe Acrobat, InDesign, and Photoshop
Comfortable working with data and systems
Familiarity with compliance requirements for financial communications
Strong interpersonal and relationship-building skills
Ability to manage multiple priorities and deadlines
Preferred
Experience with content or document management tools preferred
Financial services writing experience desired
Company
Golden 1 Credit Union
Golden 1 Credit Union is a financial cooperative that offers checking, savings, home loan, investment, insurance and online services.
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Allyson Hill, CPA
Senior Vice President, Chief Financial Officer
Joseph Harrison, CPA (Oregon), CRCM, CIA, CAMS, CFE
Senior Vice President - Chief Compliance Officer
Recent News
The Business Journal
2025-10-04
2025-10-02
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