Kforce Inc · 23 hours ago
IT Help Desk Manager
St Louis, MO
Full-time
Onsite
Senior Level
$80K/yr - $91K/yr
7+ years expKforce Inc is partnering with a client in Greater Saint Louis, MO that is seeking an IT Helpdesk Manager to lead and oversee the daily operations of their IT support team. This role requires strong communication, problem-solving, and organizational skills to enhance efficiency, elevate service delivery, and improve overall associate satisfaction.
ConsultingEmploymentFinancial ServicesHuman ResourcesStaffing Agency
Responsibilities
Oversee daily Help Desk operations and ensure timely, high-quality technical support
Identify and resolve trending issues by analyzing patterns and reallocating resources as needed
Select, develop, and motivate team members to maintain a high-performing support environment
Utilize the Help Desk Quality Assurance Program to monitor performance and coach team members
Develop and refine support processes to optimize service delivery and operational efficiency
Track and report on Help Desk KPIs to identify trends and improve response times and satisfaction
Lead root-cause analysis efforts to prevent recurring technical problems
Communicate priorities, updates, and progress with leadership, peers, and end-users
Build strong relationships with associates and operational teams to understand needs and solve business challenges
Collaborate with cross-functional teams to deliver solutions that reduce effort and improve workflows
Manage multiple projects, ensuring alignment with scope, budget, and timeline
Support the evolution of the Service Desk by contributing to roadmap planning and continuous improvement initiatives
Qualification
Required
Bachelor's degree in Computer Science or related field preferred
7+ years of relevant IT support experience, including 3-5 years in a leadership role
Experience in systems development, project management, and matrixed environments
Strong leadership, analytical, and communication skills
Benefits
Medical/dental/vision insurance
HSA
FSA
401(k)
Life, disability & ADD insurance to eligible employees
Paid time off
Paid sick leave
Company
Kforce Inc
Kforce is a solutions firm specializing in technology, finance and accounting, and professional staffing services.
1001-5000 employees
H1B Sponsorship
Kforce Inc has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (792)
2024 (667)
2023 (734)
2022 (843)
2021 (1197)
2020 (858)
Funding
Current Stage
Public CompanyTotal Funding
unknown2024-05-20IPO
2014-06-08Acquired
Leadership Team
Aaron Travis
Digital Experience Delivery Director | Kforce Consulting Solutions
Recent News
2025-11-19
2025-11-07
2025-11-04
Company data provided by crunchbase