RR Donnelley · 6 hours ago
Account Specialist
Chicago, IL
Full-time
Onsite
Mid Level
$51K/yr - $76K/yr
3+ years expRR Donnelley is a leading global provider of marketing, packaging, print, and supply chain solutions. The Account Specialist role involves coordinating the production of client materials and maintaining positive customer relations throughout the manufacturing process.
Marketing & Advertising
Responsibilities
Engage customers to gather job requirements and translate customer requirements in to detailed manufacturing/kitting instructions and shipping/postal instructions for disposition of the customers products
May make suggestions to customers regarding workflow/process improvements to proposed jobs to maximize the benefits to both the customer and the company
Provide quality review for other Account Specialists to ensure all information is accounted for and accurate before commencement of internal or external production
Ensure job instructions are entered and verified in the various manufacturing or procurement systems and queued in to the production schedule
Confer with customers throughout production to keep them informed of the status of jobs, solicit additional information needed for current jobs and coordinate changes to jobs
May forward/review proofs with customer, obtain approval of materials, such as artwork, color separations, or ink samples
Coordinate production of components with other internal plants and/or external vendors as required
Coordinate the resolution of customer or manufacturing issues with customer jobs
Engage appropriate departments to verify the issue and determine the root case
May make recommendations to management on appropriate response to issues that are in the best interest of the customer and the company
Communicate with customers regarding the resolution of issues
May provide pre-sales support with customers and discuss the manufacturing capabilities and requirements needed to produce a successful job
Monitor progress of jobs throughout production, confer with manufacturing operations on counts and final runs and ensure the final product meets customer requirements and company standards
Tally the final production runs and work performed to assemble paperwork for billing purposes
May mentor junior level staff or work on special projects
May have responsibility for determining the supplies and paper needed for jobs including the use of vendors to supply component of the customer product
May assist sales in the RFP process supplying estimates and determining how to efficiently process a complete job
May have responsibility for the composition and/or copy prep of the customers products
Performs other related duties and participates in special projects as assigned
Qualification
Required
HS diploma or equivalent with 3+ years of relevant administrative/operational support in manufacturing operations or office environment directly related to the duties of the job
Requires excellent knowledge of functional area(s) related to the job or good knowledge related to a professional field of work
May provide oversight of work conducted by junior level staff and/or review/audit work for accuracy
Must have advanced knowledge of technology to include computers and software programs such as MS Office or MAC word processing, spreadsheets or other programs specific to the job in order to complete job duties successfully
Must have excellent oral and written communication skills to communicate effectively across departments when completing assignments
Must have strong organizational skills with ability to manage deadlines and prioritize workload and make adjustments to meet business needs
Must be able to work weekends and holidays
Additional job knowledge, skills, and/or abilities specific to a department may be listed on the staffing requisition
Benefits
Medical
Dental
Vision coverage
Paid time off
Disability insurance
401(k) with match
Life insurance
Other voluntary supplemental insurance coverages
Tuition assistance
Maternity leave
Adoption assistance
Employer/partner discounts
Company
RR Donnelley
RRD provides a complete portfolio of marketing, packaging, print and business services to the world’s most respected brands, including 91% of the Fortune 100.
10001+ employees
Funding
Current Stage
Late StageLeadership Team
Tom Quinlan
President & Chief Executive Officer
Drew Coxhead
Chief Financial Officer
Recent News
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2024-04-25
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