Apply on Employer Site

Veridian Tech Solutions, Inc. · 2 hours ago

AMS Service Delivery Manager (Project Manager)

Atlanta, GA

Full-time

Onsite

Senior Level, Lead/Staff, Director/Executive

10+ years exp

Veridian Tech Solutions, Inc. is seeking an AMS Service Delivery Manager (Project Manager) to lead the delivery of SAP AMS services. In this role, you will be responsible for business process consulting, project management, and ensuring compliance with service level agreements while managing multi-location teams and driving continuous improvement initiatives.

Big DataCyber SecurityDigital MarketingInternet of Things

H1B Sponsor Likely

Responsibilities

Define the problem, propose and create the solution

Guide teams on project processes, deliverables and contribute to the proposal development, client training and internal capability building

Detail the project scope

Lead end-to-end delivery of SAP AMS services across S/4HANA, Basis, and Security

Manage multi-location teams and coordinate offshore/onshore delivery models

Ensure adherence to SLAs, KPIs, and contractual obligations

Drive continuous improvement initiatives, including automation, productivity enhancements, and process optimization

Oversee incident, problem, and change management processes in alignment with ITIL standards

Conduct regular governance meetings, including WSRs, QBRs, and client reviews

Collaborate with client stakeholders, internal teams, and third-party vendors to ensure seamless service delivery

Support transition planning, knowledge transfer, and stabilization activities for new engagements

Manage & Drive closure of Critical Incident Management calls (P1)

Lead RCA (Root Cause Analysis) and implement corrective actions for recurring issues

Manage budgets, forecasts, and resource planning for AMS operations

Ensure compliance with security, audit, and data protection standards

Qualification

SAP AMS deliveryService managementITIL certificationProject management certificationSAP modules knowledgeDevOps familiarityRPA/AI initiativesMulti-vendor deliveryClient-facing skillsStakeholder engagementPreparing reportsAgile certificationsCommunication skillsPresentation skills

Required

At least 10 years of experience with Information technology

11 + years of experience in SAP AMS delivery and service management

Strong understanding of SAP modules including FI/CO, SD, MM, Basis, GRC

Familiarity with DevOps, RPA/AI initiatives, and automation tools in AMS environments

Proven ability to manage multi-vendor delivery models and large-scale AMS programs

Strong client-facing skills and experience managing Dir / VP -level relationships

Excellent communication, presentation, and stakeholder engagement skills

Proficiency in preparing and presenting WSRs, QBRs, burn reports, and dashboards

ITIL Foundation or Practitioner certification

PMP or equivalent project management certification

SAP Certified Application Associate (any module)

Preferred