Revolution Technologies · 5 hours ago
Technical Support II - US Citizenship Required
Columbia, SC
Full-time
Onsite
New Grad, Entry LevelRevolution Technologies is seeking a Technical Support II Specialist. The role involves resolving technical needs of customers, managing problems, and providing solutions while ensuring documentation is up-to-date as technology evolves.
DeliveryHuman ResourcesInformation Technology
No H1B
U.S. Citizen Only
Responsibilities
Actively resolve routine to moderately complex technical needs of customers by managing problems and suggesting solutions
Research, resolve, and respond to requests received from customers
Ensure documentation and processes are current as business and technology changes evolve
May have an in-depth knowledge or experience in specific areas
Troubleshoot and restore technical service and equipment problems by analyzing symptoms using documented processes
Complete customer requests and provide guidance in the resolution of application, hardware, and software problems
Determine the business impact of requests and escalate to higher-level professionals when necessary
Maintain knowledge database and call tracking database to enhance the quality of problem resolutions
Keep apprised of changes in technology and processes by ensuring knowledge and documentation is current and centralized
Proactively monitor various systems to catch problems before they become outages and to ensure the health and availability of systems, servers, networks, etc
Analyze data to gain a better understanding of business impact
Conduct a gap analysis to respond to and align with customer's business needs
Qualification
Required
US Citizen for Security Clearance
Strong customer service skills
Good problem-solving skills
Able to provide technical advice, guidance, and informal training to customers using hardware and software programs
Understands basic technical problems and solutions in relation to the business environment
Understands the industry's business systems and processes
Proficient computer skills; able to maneuver through commonly used applications and systems used in the industry
Fast-paced, multi-platformed environment which may require action and response 24X7 to support the technical business needs of the customer within a technical help desk support center
Citrix, VPN, and Microsoft products
Bachelor's degree in Computer Science, Information Technology, or a job-related degree OR an Associate Degree in Computer Science, Information Technology or other job-related degree OR 2 years of job-related work experience plus 2 years of technical help desk experience or other job-related experience
Company
Revolution Technologies
Revolution Technologies is a staffing and recruiting company that offers contract staff augmentation and permanent staffing solutions.
Founded in 1993
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Ted Parker
Founder & Chief Executive Officer
Miles Toshie
Executive Vice President/Partner
Recent News
EIN Presswire
2025-12-17
Company data provided by crunchbase