Vernovis · 3 hours ago
Help Desk Technician – Level 1
Cincinnati, OH
Full-time
Hybrid
New Grad, Entry LevelVernovis is a Total Talent Solutions company specializing in Technology, Cybersecurity, Finance & Accounting functions. They are looking for a Level 1 Help Desk Technician to provide IT support, serving as the first point of contact for end users and troubleshooting various IT issues.
AccountingAdviceConsultingInformation TechnologyRecruitingSmall and Medium BusinessesStaffing Agency
No H1B
Hiring Manager
Angie Partida
Responsibilities
Proactively attains a safe and healthy work environment for all employees
Serve as first point of contact for end users seeking IT assistance over phone or through email
Perform remote and on-site troubleshooting to determine problem
Provide solutions based on internal best practices
Direct unresolved issues to next support tier
Provide customers with feedback on status of issues in a timely manner
Cell phone and mobile device administration
Qualification
Required
Technical knowledge in IT support
Effective communication skills to understand problems and explain solutions
Experience with Microsoft O365 / Windows 10
Experience with Active Directory
PC software / hardware troubleshooting and support
PC imaging and deployment
Mobile device management – ordering, configuring, troubleshooting
High school diploma or equivalent
Company
Vernovis
Vernovis is a boutique consulting firm that helps small and mid-sized businesses.
Founded in 2009
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
Bryan Kaiser
Chief Executive Officer and Founder
Recent News
2022-08-05
Company data provided by crunchbase