ALTA IT Services, LLC · 3 hours ago
Network Operations Engineer (Night Shift)
Vienna, VA
Contract
Onsite
New Grad, Entry LevelALTA IT Services, LLC is seeking a Network Operations Engineer to provide 24x7 technical support and monitor enterprise systems and networks. The role involves ensuring the stability and integrity of network services by troubleshooting incidents and interfacing with vendors during outages.
ConsultingInformation TechnologyStaffing Agency
Responsibilities
Identify trends and monitor network performance and availability
Utilize multiple monitoring applications to ensure optimal system performance – like Logic Monitor, Moogsoft and SolarWinds
Respond to alerts and alarms, identifies and corrects problems
Create and work on tickets in a service management application and monitor ticket queues
Troubleshoot and escalate incidents and problems
Interface with other areas and/or vendors to resolve enterprise system outages or periods of reduced performance, in accordance with established criteria
Contact global vendors or contractors (telephone carriers, equipment/service providers) and work with them in combined troubleshooting efforts to restore/provide service
Work with others to update and document technical procedures
Maintain, configure, and perform preventative maintenance to various network equipment – switches, routers, firewalls
Qualification
Required
Basic knowledge of enterprise systems, network knowledge and terminology
Knowledge of LAN/WAN topologies, protocols, and standards to include but not limited to: T1, T3, Metro Ethernet, Frame Relay, TCP/IP, SDLC, RS232, BGP
Experience in administrative or technical positions that demonstrates the ability to interpret and follow policies, procedures, and instructions
Knowledge of Service Management Tools and the ability to open, resolve, and document incident tickets
Preferred
Bachelor's degree in Information Technology or the equivalent combination of training, education, and experience
CCNA or CCNP certifications
In-depth experience and technical training in WAN/LAN communications including experience installing, configuring and maintaining Cisco routers and switches
Experience in presenting technical solutions and/or recommendations
Knowledge of electronic principles as they relate to diagnosing and troubleshooting IT system issues
Knowledge of technical inter-relationships between software/hardware and desktop/LAN/Host systems
Advanced skill in diagnosing and troubleshooting issues
Company
ALTA IT Services, LLC
ALTA IT Services, LLC combines experience and expertise to deliver IT talent that meets and exceeds the expectations of our clients.
Founded in 2004
201-500 employees
Funding
Current Stage
Growth StageTotal Funding
unknown2015-12-18Acquired
Leadership Team
Bonnie Wells
Senior Business Development Manager - Strategic Staffing Partner
Company data provided by crunchbase