Irby Utilities · 4 hours ago
Inside Sales Specialist - Technology and Communications
United States
Full-time
Remote
Entry, Mid Level
2+ years expIrby Utilities is one of the largest utility distribution organizations in America, seeking an Inside Sales Specialist to service customers in the Communications and Technology product areas. The role involves responding to customer requests, supporting sales teams, and building relationships with clients to enhance sales and service delivery.
Utilities
Responsibilities
Respond to requests from customers and salespersons on matters pertaining to the application of Communications and Technology materials and services components
Practice good interpersonal relations, using tact, courtesy, a positive attitude toward customers and co-workers, pleasant telephone etiquette, and a general attitude as a representative of goodwill on behalf of the company at work or during company travel
Acquire, utilize and continuously develop personal technical knowledge of Communications and Technology materials and services products and assist customers and other company personnel
Assist customers in determining merchandise desired by being familiar with products sold by use, vendor, catalog and catalog number, reference materials, and special selling points
Establish or improve relationships with customers to better understand customer needs by phone and customer visits
Engage with customers by phone or in person to receive orders for products
Solicit sale of new or additional products
Compile lists of prospective customers for use as sales leads
Provide oral and written quotations or estimates of prices, terms, and delivery for standard or non-standard merchandise
Identify and utilize appropriate company and/or customer pricing systems when quoting or selling merchandise
Prepare cash or charge sales tickets with required identification, necessary information for customer, merchandise, price, and sales tax status for processing, shipment, and delivery of merchandise in a timely manner. Follow up with any specific record-keeping requirements
Estimate date of delivery to customer based on knowledge of vendor lead-times
Review customer complaints concerning billing or products sold, assists in investigation and resolution
Prepare correspondence and report necessary for business transactions
Partner with Purchasing Department to review purchase orders, set inventory levels, and identify discontinued items and suitable replacement items
Coordinate with Pricing Group in preparation of product part number loading into ERP system
Contact vendors to expedite purchase orders and updates ship dates in ERP system
Assist with shipping, receiving, and cycle counting material as needed
Sell and promote branch and company-wide promotions
Qualification
Required
Ability to think creatively in order to provide insightful, exciting sales solutions for customers
Ability to collaborate and work as a team with individuals and groups across different internal departments and external customer/vendor dynamics to achieve results
Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations
Ability to write reports, business correspondence, and procedure manuals
Ability to effectively present information and respond to questions from small groups of managers, clients, customers, and the general public
Proficient in Microsoft Office Suite, such as Excel, Word, Teams, PowerPoint
Preferred
Associate's degree (A.A.) or equivalent from an accredited two-year college or university; and two to four years related experience and/or training; or equivalent combination of education and experience
Benefits
401K Plan
Competitive Medical Plans (medical, dental, and vision)
Paid Time Off
Paid Company Holidays
Floating Holiday
On Demand Pay
Flexible Spending Accounts (Health and Dependent Care)
Employee Assistance Program
Tuition Reimbursement
Employee Discounts
Long-term and Short-term Disability
Life Insurance
Company
Irby Utilities
2026 is Irby’s 100th year as a leader in utility fulfillment and solutions.
501-1000 employees
Funding
Current Stage
Late StageCompany data provided by crunchbase