KION Group · 23 hours ago
Senior Director, Customer Service Engineering
Grand Rapids, MI, United States
Full-time
Onsite
Director/Executive
$175K/yr - $250K/yr
10+ years expKION Group, through its subsidiary Dematic Corp., is seeking a Senior Director of Customer Service Engineering to lead the Engineering function of the Modifications and Upgrades Business Unit in the United States. This role involves managing a large team of engineers to deliver projects that improve customer systems and ensure safety, satisfaction, and financial results.
Industrial Engineering
Responsibilities
Lead and coach a team of engineering leaders and principal engineers, encouraging a culture of inclusion and collaboration to deliver on goals
Drive the engineering team to deliver project scope by conducting site audits, designing, validating, ordering and then commissioning and testing
Ensure adherence to schedule, budget, and quality
Act as a primary point of escalation for project-related issues, ensuring swift resolution
Identify new business opportunities and direct sustaining engineering projects
Develop and manage departmental budgets and business plans
Troubleshoot and resolve complex challenges, recommending procedural changes as needed
Provide leadership on strategic business planning and continuous improvement initiatives
Qualification
Required
Bachelor's degree or Advanced Degree in Engineering
10 years successful experience in leading Project Management or Project Engineering teams
Demonstrates advance understanding and application of management approaches for work direction, motivation, and performance management
Proven experience in managing large teams and project execution including design, validation, commissioning and testing, systems integration, risk management, and team leadership
Advanced understanding of mechanical and controls systems as well as intermediate level understanding of software systems
Excellent communication and interpersonal skills with a strong customer focus
Ability to lead continuous improvement initiatives and implement innovative solutions
Ability to manage multiple activities, of varying size, at the same time
Ability to travel up to 50% and work weekends and holidays
Benefits
Career Development
Competitive Compensation and Benefits
Pay Transparency
Global Opportunities
Company
KION Group
The KION Group sells forklift trucks, warehouse technology and associated services from its seven brand companies around the world.
10001+ employees
Funding
Current Stage
Public CompanyTotal Funding
unknown2013-06-28IPO
Leadership Team
Christian Harm
CFO
Christian Dreyer
Senior Director Business Transformation & Network Management
Recent News
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2025-11-10
2025-10-31
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