Spiritual Gangster · 2 days ago
EDI and Allocation Customer Service Specialist
Los Angeles, CA
Full-time
Hybrid
Entry, Mid Level
2+ years expSpiritual Gangster is a company inspired by yogis, athletes, and creatives, dedicated to creating positive apparel collections. The EDI and Allocation Customer Service Specialist supports wholesale orders by managing allocation and EDI transactions while ensuring timely communication and resolution of order issues.
FitnessShoppingWellness
No H1B
Responsibilities
Oversee entire wholesale order allocation
Manage all EDI accounts, dropship accounts, and some regional specialty accounts
Serve as a point of contact with the 3PL
Responsible for all open orders for the sales team, ensuring ship dates/cancels are abided and any exceptions (product delays, warehouse issues, etc.) are surfaced and resolved
Respond to daily customer inquiries regarding order statuses, shipping updates and delays with professionalism and efficiency
Assisting with seasonal sample distribution for reps as well as key account sample coordination
Oversee all allocation and picking of orders
Review order entry for regional sales reps
Manage short-ship issues and proactively address challenges to maintain customer satisfaction
Notify sales representatives about delays, dropped styles, extension requests and tracking/ASN details to maintain clear and proactive communication
Generate shipping labels
Own end-to-end EDI workflow: order receipt, acknowledgment, changes, ASN generation, invoice transmission, routing updates, and compliance
Monitor and resolve all EDI errors, chargeback risks, and mapping issues across major platforms (Intertrade, GXS, DSCO, SPS, etc.)
Ensure 100% accuracy and timeliness of EDI documents, routing requests, and retailer portal updates
Follow up with sales representatives and buyers regarding pending bulk orders awaiting EDI transmission
Enter, monitor and clean up bulk orders to maintain accuracy and efficiency
Process return authorizations (RAs) and authorize credit memos/ refunds
Upload UPC data into GXS and Intertrade catalogs manually on a seasonal basis
Maintain 846 inventory feeds monthly for dropship accounts
Monitor DSCO for shipping delays and maintain product inventory status
Manage key account orders via Tradestone by downloading POs and uploading COO/fabric content
Allocate inventory across wholesale accounts in alignment with sales priorities, product availability, and ship windows
Monitor order status daily—identify risks, delays, shortages, and escalate solutions quickly
Manage order changes, backorders, and cancellations to protect sales while minimizing margin loss
Monitor and communicate production delays, work-in-progress (WIP) updates and seasonal drops to customers and sales reps
Serve as point of contact for key accounts in relation to sales operations inquiries
Serve as the point of contact for chargebacks for accounting
Review chargebacks for all accounts with the internal team and validate in vendor portals
Take steps to avoid chargebacks where possible - aka errors with PO’s, delayed shipments, shipping discrepancies at AMS, etc
Collaborate with production and logistics teams to address and resolve inbound and outbound delays / issues
Qualification
Required
HS Diploma required, and ideally, some College coursework. Bachelor's degree preferred
2-3 years of experience in wholesale operations or EDI-related roles
High level of proficiency in MS Office, particularly Excel spreadsheets
Proficient with NuOrder, Full Circle, and Net Suite or similar systems
Must be eligible to work in the United States. The company cannot sponsor Visas
Preferred
Bachelor's degree preferred
Benefits
Flexibility with the opportunity for hybrid work
Awesome discounts on our clothing brands
Year-round fun events
Robust benefits package
Company
Spiritual Gangster
Spiritual Gangster is yoga-inspired clothing for high vibration living.
11-50 employees
Funding
Current Stage
Early StageTotal Funding
$2.53M2018-02-15Series Unknown· $2.53M
2015-12-02Series Unknown
Leadership Team
Lindsay Schoch Sullivan
VP of Marketing
Recent News
Athletech News
2024-05-23
2024-02-11
Company data provided by crunchbase