Charlottesville-UVA-Albemarle Emergency Communications Center · 1 day ago
Support Analyst
Charlottesville, VA, US
Full-time
Onsite
Entry Level
$30.01/hr - $33.17/hr
2+ years expCharlottesville-UVA-Albemarle Emergency Communications Center is seeking a Support Analyst to assist customers in resolving technology issues. The role involves providing help desk services, troubleshooting hardware and software problems, and conducting user training.
Public Safety
Responsibilities
Acts as liaison between vendors and departments, staff liaisons; Assists Information Technology and users by responding to questions and problems on applications, software, and hardware as required
Creates and maintains graphical charts for explanation of projects and progress reporting
Provides status reports to supervisor and management
Participates in Department's teamwork concept
Meets Departmental and organizational deadlines
Ensures prompt and accurate status and feedback of questions and problems to customers and management
Composes and maintains support documentation
Troubleshoots and resolves various issues
Conducts training for customers and users
Receives, documents and responds with appropriate assistance to all calls to the department for questions and problems from end users about applications, hardware, and software (whether computer, LAN, WAN, networks or telecommunications)
Installs computer hardware and software and related electronic equipment according to departmental needs
Makes suggestions concerning department's standards which would facilitate improved operations
Evaluates new and current computer hardware and software solutions
Responsible for one or more department hardware setup/break fix
Performs various other activities as required
Qualification
Required
Two or more years of experience in a similar hardware and software environment
Computer and LAN hardware and software knowledge is required
Ability to work well with people and as part of a cross-functional team
Requires excellent interpersonal communication skills, especially the ability to communicate technical ideas clearly and translate user requests, and an ability to communicate effectively to a diverse audience
Strong Maintaining a strong customer-service orientation
Skill in troubleshooting a variety of complex computer hardware and software issues
Operating effectively and graciously in stressful situations
Possesses knowledge of Technology infrastructure, computer hardware, wired and wireless networking technologies, and software management and deployment solutions
Significant experience supporting or managing computer hardware and peripherals
Skill in deploying and maintaining computer hardware and software systems, including patch management
Proficiency in Microsoft Windows and Applications
Preferred
Baccalaureate degree from an accredited four-year college/university in computer science, information systems management, business management, or a related field
Community college degree in Computer Science or Business
Additional experience may be substituted for education
Certifications such as HDI, A+, Network+, MCP, MCSA, MCSE, ITIL, PMP, PBA, ECBA, CCBA, CBAP
Benefits
12 paid holidays
Paid vacation and sick leave
Health insurance options with employer contribution
Employer-paid life insurance
VRS retirement
Continuing education/training opportunities
Company
Charlottesville-UVA-Albemarle Emergency Communications Center
The Charlottesville-UVA-Albemarle Emergency Communications Center is a recognized leader in Public Safety Communications and Emergency Management.
51-200 employees
Funding
Current Stage
Growth StageCompany data provided by crunchbase