TekWissen ® · 7 hours ago
IT Deskside Support / IT Systems Analyst
Mishawaka, IN
Contract
Onsite
Mid Level
$30/hr - $30/hr
3+ years expTekWissen is a global workforce management provider headquartered in Ann Arbor, Michigan, offering strategic talent solutions to clients worldwide. They are seeking an IT Deskside Support / IT Systems Analyst to provide daily IT support for PCs, networking, and specific manufacturing facility IT devices. The role involves resolving IT issues, maintaining communication with users, and ensuring effective support within a large facility.
Information Technology
Hiring Manager
Venkat J Swaroop
Responsibilities
Qualified candidate will be responsible for daily IT support of PCs (Laptop and Desktop), Networking & Servers – physical topology, cabling, and troubleshooting, and specific manufacturing facility IT device support such printers, and handheld scanners, etc
Candidate will need to be physically able to walk around the large facility on a daily basis for spot checks/rounds and device troubleshooting and also be able to lift 50lbs with respective to Datacenter servers and switch infrastructure installation and decommission
Candidate will need superior customer service skills and able to interact with a wide range of users with varying IT skill levels
Intake and resolution of Level 1/2 IT issues through a shared and remote support follow the sun model
Complex IT problem solving and investigation of recurring IT issues
Resolving on premise IT issues that may arise or be dispatched to your local location
Staying up to date on the latest IT service offerings, ITSM portals, active migration projects, and technical resolutions affecting our user base
Escalating any unresolved issues and/or Major Incidents to the Site Management Infrastructure (SMI) team
You have excellent communication skills (written, verbal) focused on translation of IT technical resolutions to end user business language
L1/L2 deep technical problem-solving capability in many facets of Information Technology
Mid-Level Experience with End User Computing, Datacenter Technologies, and Networking
You work effectively in global, multi-cultural teams
Solid professional judgment and ability to escalate unresolved issues to appropriate management in a timely fashion
Qualification
Required
Bachelor's degree or equivalent experience required
Minimum of 3-5 years of experience with IT Deskside Support and/or IT Systems Analyst role(s)
Qualified candidate will be responsible for daily IT support of PCs (Laptop and Desktop), Networking & Servers – physical topology, cabling, and troubleshooting, and specific manufacturing facility IT device support such printers, and handheld scanners, etc
Candidate will need to be physically able to walk around the large facility on a daily basis for spot checks/rounds and device troubleshooting and also be able to lift 50lbs with respective to Datacenter servers and switch infrastructure installation and decommission
Candidate will need superior customer service skills and able to interact with a wide range of users with varying IT skill levels
Intake and resolution of Level 1/2 IT issues through a shared and remote support follow the sun model
Complex IT problem solving and investigation of recurring IT issues
Resolving on premise IT issues that may arise or be dispatched to your local location
Staying up to date on the latest IT service offerings, ITSM portals, active migration projects, and technical resolutions affecting our user base
Escalating any unresolved issues and/or Major Incidents to the Site Management Infrastructure (SMI) team
You have excellent communication skills (written, verbal) focused on translation of IT technical resolutions to end user business language
L1/L2 deep technical problem-solving capability in many facets of Information Technology
Mid-Level Experience with End User Computing, Datacenter Technologies, and Networking
You work effectively in global, multi-cultural teams
Solid professional judgment and ability to escalate unresolved issues to appropriate management in a timely fashion
Win10 / Win11 Client expertise with Office 365 in an Enterprise environment
Network diagnostics, TCP/IP, DHCP reservations, console access, and troubleshooting capability including VLAN knowledge
Server configuration, iLO setup, vulnerability remediation
Mobile Device troubleshooting and configuration (Android and IOS)
Manufacturing facility devices (label printer, handheld WIFI devices, and instruments)
Intune/Azure AD experience
Identity management including multifactor authentication setup
PC migration, application installation, and data copy
Service NOW incident and request management
Company
TekWissen ®
Welcome TekWissen, your premier partner in technology consulting, workforce solutions, payroll services, procurement, managed services, global capability centers, and venture capital support, specifically tailored for startups in the human capital sector.
1001-5000 employees
H1B Sponsorship
TekWissen ® has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (5)
2024 (18)
2023 (11)
2022 (9)
2021 (16)
2020 (17)
Funding
Current Stage
Late StageLeadership Team
Rajanish Pandey
Client Partnership Manager
Company data provided by crunchbase