Rapid Response Monitoring · 2 days ago
Overnight Customer Service Representative
Syracuse, NY
Full-time
Onsite
Entry Level
$22/hr - $22/hr
2+ years expRapid Response Monitoring is a national leader in the monitoring of alarms and security systems. They are seeking an Overnight Customer Service Representative to monitor security systems and respond to emergency signals, ensuring effective communication and documentation during critical situations.
ElectronicsHealth CareInformation TechnologyMedical
No H1B
Security Clearance RequiredU.S. Citizen Only
Responsibilities
Be the first line of defense – Monitor security systems, fire alarms, and many different types of emergency signals from residential and commercial properties across North America
Act fast – Verify alarm events and contact appropriate emergency services, clients, or responders within seconds
Stay cool under pressure – Assess complex situations quickly and remain calm during high priority situations
Keep accurate records – Document alarm activity, calls, and actions taken with precision and professionalism
Support the team – Work independently and collaboratively in a state-of-the-art call center facility to ensure coverage and maintain high service level goals
Versatile – Prepared and ready to handle inbound and outbound calls and alarms
Be adaptable – Answer inbound phone calls pertaining to alarm events and account information from customers, authorities, and responding parties
Qualification
Required
Associate degree, equivalent Military, or 2+ years of relevant work experience in customer service
Must successfully complete and pass the RRMS New Hire Operations Training Course
Proficient and above average computer knowledge and skills
Excellent written and verbal communication skills
Successfully clear drug screen and background check to meet industry and security licensing requirements
Ability to be licensed in all required areas as defined by RRMS
Required to complete the steps necessary to achieve a Department of Defense Secret Clearance
Preferred
bilingual in Spanish
Benefits
Paid new hire training
Annual salary increases and performance bonuses
Medical, Dental, Vision, and 401k
Paid Vacation and Sick Time
Wellness Program + Wellness DAYS OFF
Internal advancement opportunities
Company
Rapid Response Monitoring
Rapid Response Monitoring is a Critical Events Response Center specializing in direct integrations with existing platforms.
501-1000 employees
Funding
Current Stage
Late StageTotal Funding
unknown2002-07-31Debt Financing
Leadership Team
Russell MacDonnell
Chairman, CEO & Co-Founder
Chad Wright
Chief Technology Officer
Recent News
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