CyberSheath · 2 hours ago
Customer Success Specialist
United States
Full-time
Remote
Entry, Mid Level
$75K/yr - $85K/yr
2+ years expCyberSheath Services International LLC is a rapidly growing Managed Services Provider focused on CMMC Compliance and Cybersecurity services. They are seeking a Customer Success Specialist to support Customer Success Managers and enhance operational effectiveness within the team.
Information Technology
Responsibilities
Support a team of Customer Success Managers with day-to-day operational execution
Prepare materials for customer meetings, QBRs, and executive reviews
Build and maintain customer account documentation, notes, and records
Track customer action items and ensure follow-through
Prepare agendas, presentations, and supporting documentation for customer meetings
Capture and distribute meeting notes with clear action items and owners
Maintain organized customer communication records
Coordinate internal and external meeting scheduling
Track licensing renewals, contract milestones, and expiration dates
Support renewal workflows and follow-up activities
Coordinate with procurement, finance, and engineering teams to ensure accurate renewal execution
Maintain renewal tracking dashboards and reporting
Maintain customer health data, dashboards, and reporting
Track KPIs including backlog, ticket volume, escalations, renewals, and account status
Ensure CRM and internal systems remain accurate and up to date
Produce weekly and monthly reporting for CSM leadership
Execute existing Customer Success playbooks and workflows
Identify process gaps and recommend improvements
Help scale and standardize customer success operations as the company grows
Qualification
Required
Self-motivated and able to think out of the box
Ability to work and solve issues independently
Confident doer who gets the job done and strives to do the right thing
Comfortable wearing multiple hats and operating in a fast-growing, high-accountability environment
Highly organized, detail-oriented, and execution-driven
Structured, proactive, and relentless about follow-through
Ability to support a team of Customer Success Managers with day-to-day operational execution
Ability to prepare materials for customer meetings, QBRs, and executive reviews
Ability to build and maintain customer account documentation, notes, and records
Ability to track customer action items and ensure follow-through
Ability to prepare agendas, presentations, and supporting documentation for customer meetings
Ability to capture and distribute meeting notes with clear action items and owners
Ability to maintain organized customer communication records
Ability to coordinate internal and external meeting scheduling
Ability to track licensing renewals, contract milestones, and expiration dates
Ability to support renewal workflows and follow-up activities
Ability to coordinate with procurement, finance, and engineering teams to ensure accurate renewal execution
Ability to maintain renewal tracking dashboards and reporting
Ability to maintain customer health data, dashboards, and reporting
Ability to track KPIs including backlog, ticket volume, escalations, renewals, and account status
Ability to ensure CRM and internal systems remain accurate and up to date
Ability to produce weekly and monthly reporting for CSM leadership
Ability to execute existing Customer Success playbooks and workflows
Ability to identify process gaps and recommend improvements
Ability to help scale and standardize customer success operations as the company grows
Execution-driven mindset
Highly organized with the ability to build structure
Detail-oriented with the ability to notice what others miss
Proactive and does not wait for direction
Process-minded with an enjoyment for building repeatable systems
Accountable and takes pride in operational excellence
Comfortable in fast-paced environments
Preferred
2+ years of experience in customer success operations, account operations, or sales operations
Experience in a technology, MSP, SaaS, or cybersecurity environment preferred
Strong proficiency with CRM systems, ticketing platforms, and reporting tools
Excellent written and verbal communication skills
Strong organizational and documentation skills
Advanced proficiency with Excel, PowerPoint, and collaboration tools
Company
CyberSheath
CyberSheath is one of the industry’s few one-stop cybersecurity compliance service providers, going beyond assessment and software licensing to solve the whole problem.
51-200 employees
Funding
Current Stage
Growth StageTotal Funding
unknownKey Investors
Lightview Capital
2024-05-22Acquired
2021-12-14Private Equity
Leadership Team
Emile Sayegh
Chief Executive Officer
Recent News
2025-09-17
Company data provided by crunchbase