Travelers · 5 hours ago
AVP, Complex Claim Liability (Manager)
CT - Hartford
Full-time
Hybrid
Senior Level, Lead/Staff
$154K/yr - $254K/yr
10+ years expTravelers is a leading property casualty insurer with a strong commitment to customer service and community involvement. They are seeking an AVP, Complex Claim Liability (Manager) to lead a team handling severe and complex claims, ensuring effective resolution and providing mentorship to field teams.
Auto InsuranceInsuranceProperty Insurance
Responsibilities
Provide assistance and support in the management and evaluation of the Company's most severe and complex liability claims
When appropriate, actively participate in the coverage, liability and damages analysis and development of strategy leading towards case resolution
Assist in the recognition of available defenses
Lead, manage and motivate the organization toward improved quality and higher standards
Provide claim-handling guidance, recommendations and strategies to Complex and Major Case Specialists, Field Claim Leadership and/or Professionals, Defense Counsel and insureds/clients
Drive and monitor the prevention and/or control of litigation through the selection of counsel, evaluation and direction of claim and litigation strategy
Ensure effective and efficient management of allocated loss adjustment expenses, and establish and maintain appropriate and timely case estimates
Directly manage a small team of employees. This includes, but is not limited to: recruitment and selection of top talent, training & development, performance management, succession planning, developing workflow & distributing assignments, and compensation planning
Create and implement innovative business strategies
Develop, implement and monitor Major Case claim policies, procedures, practices and standards for the handling of claims by professionals within the home office and field organizations
Develop and maintain collaborative relationships and partnerships with the field, business & marketing partners and customers
Provide prompt and courteous communication and service to business partners and customers. When appropriate, assure responses to inquiries and requests from the public
Assume shared responsibility for shared results
Proactively counsel and/or train business partners and staff on risk selection, questions of coverage, liability damages, evaluation, disposition, policy forms and trend analysis
Represent the company as a technical resource, attend legal proceedings as needed, and act within established professional guidelines as well as applicable state laws
Provide technical assistance to Claim University in identifying, developing and presenting training and strategic approaches that will optimize the effectiveness of field claim handling
Prepare and deliver timely and informative management reports and presentation materials
Drive and support cultural changes
Oversee and participate in periodic file quality reviews
Perform other related duties as required
Perform other duties as assigned
Qualification
Required
Bachelor's degree or JD
10 years claim-handling or comparable claim litigation/coverage experience with 8 years direct experience handling complex and/or high-value liability claims
2 years management experience
Demonstrated ability to lead and inspire others to meet and exceed high expectations
Demonstrated coaching, influence and persuasion skills
Expert skills in the recognition, analysis and communication of coverage, liability and damages issues
Thorough understanding of commercial lines products, policy language, exclusions, ISO and proprietary forms
Deep familiarity with effective claims handling practices
Expert written and verbal communication skills are required so as to understand, synthesize, interpret and convey, in a simplified manner, complex data and information to audiences with varying levels of expertise
Excellent presentation and persuasion skills
Strong technology aptitude; ability to use business technology tools to effectively research, track, and communicate information
Demonstrated expertise in handling class-action and multi-district litigation
Demonstrated history of strong mentoring relationships and influence management skills throughout an organization
Ability to recognize, evaluate and direct resolution of appellate issues pursuant to corporate goals and expectations
Deep understanding of the litigation process in both state and federal courts, including relevant case and statutory law and procedure
Ability and confidence to make independent decisions on exposures without involvement of supervisor, where appropriate
Benefits
Health Insurance
Retirement: Travelers matches your 401(k) contributions dollar-for-dollar up to your first 5% of eligible pay, subject to an annual maximum. If you have student loan debt, you can enroll in the Paying it Forward Savings Program. When you make a payment toward your student loan, Travelers will make an annual contribution into your 401(k) account. You are also eligible for a Pension Plan that is 100% funded by Travelers.
Paid Time Off: Start your career at Travelers with a minimum of 20 days Paid Time Off annually, plus nine paid company Holidays.
Wellness Program: The Travelers wellness program is comprised of tools, discounts and resources that empower you to achieve your wellness goals and caregiving needs. In addition, our mental health program provides access to free professional counseling services, health coaching and other resources to support your daily life needs.
Volunteer Encouragement: We have a deep commitment to the communities we serve and encourage our employees to get involved. Travelers has a Matching Gift and Volunteer Rewards program that enables you to give back to the charity of your choice.
Company
Travelers
Travelers provides insurance coverage to protect the things that are important to you – your home, your car, your valuables and your business.
10001+ employees
H1B Sponsorship
Travelers has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (75)
2024 (47)
2023 (60)
2022 (42)
2021 (27)
2020 (20)
Funding
Current Stage
Public CompanyTotal Funding
unknown2002-03-22IPO
Leadership Team
Dan Frey
Executive Vice President and Chief Financial Officer
Beth Maerz
SVP, Customer, Strategy and Innovation
Recent News
2026-01-22
2026-01-22
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