DoorLoop · 19 hours ago
Customer Support Specialist
Miami Beach, FL
Full-time
Onsite
Entry Level
$23/hr - $23/hr
1+ years expDoorLoop is a high-growth technology company focused on property management solutions. They are seeking a Technical Customer Support Representative to provide exceptional support to customers, addressing technical issues and ensuring satisfaction.
AccountingProperty ManagementReal EstateRental PropertySoftware
No H1B
Responsibilities
Resolve basic to advanced technical issues, covering general software queries to troubleshooting our third-party integrations
Engage directly with customers, including property owners, managers, property management companies, and tenants, to address various topics, from rent collection issues to software problem-solving
Research and problem-solve to determine appropriate customer solutions, proactively setting follow-ups for contact resolution
Contribute to creating articles and tutorials, incorporating multimedia elements like screenshots, GIFs, and videos
Operate with understanding, utilizing active listening, patience, empathy, and kindness with customers and fellow Loopers
Demonstrate a willingness to learn and actively participate in a culture of open-mindedness for personal and professional growth
Qualification
Required
Proficiency in using computers for data entry and rapid navigation through systems and the internet
Tech-savvy with excellent computer skills
One year of customer service experience
Excellent communication skills (written, verbal, and listening)
Ability to multitask and perform well in a fast-paced environment
Demonstrated capacity and eagerness to resolve customer issues through phone, chat, and video conferencing while maintaining a professional appearance
Ability to adapt to change with the evolving business needs
Flexibility to shift schedule and work overtime when available
Proven ability to maintain confidentiality and secure sensitive information
Fluent in English (reading, writing, and speaking). Multilingual proficiency is a plus
Must be able to pass a background check
Legally able to work in the US and our office full-time in Miami Beach, FL
Preferred
Previous experience in a SaaS company, particularly in tech support, help desk, is highly beneficial
Benefits
Unlimited paid time off: take unlimited personal, sick, and vacation days.
401(k): plan for retirement with 4% matching and instant vesting.
Medical, dental, and vision insurance: we offer full medical coverage for employees through United Healthcare and full dental and vision coverage through Guardian, with 25% coverage for dependents across all plans.
Life insurance: $100,000 policy fully covered by DoorLoop.
Disability insurance: short- and long-term disability insurance fully covered by DoorLoop.
Paid parental leave: paid maternity and paternity leave for birth and adoption.
Monthly stipend: a dedicated budget for work-related expenses.
Company
DoorLoop
DoorLoop is a software company for property management that enables clients to screen tenants, collect rent, and manage accounting services.
201-500 employees
Funding
Current Stage
Growth StageTotal Funding
$130MKey Investors
JMI EquityAlpine Investors
2024-10-29Series B· $100M
2022-09-20Series A· $20M
2021-09-21Seed· $10M
Leadership Team
Ori Tamuz
Co-Founder & Chief Executive Officer
Adam Mait
Co-founder & General Counsel at DoorLoop Rental Property Management Software
Recent News
2025-11-01
Tech Funding News
2025-10-21
Company data provided by crunchbase