Lafrance Hospitality · 21 hours ago
Guest Services - Front Desk Agent - Holiday Inn Express, Middletown, RI
Middletown, RI
Part-time
Onsite
New Grad, Entry Level
$17/hr - $18/hrLafrance Hospitality is seeking a Front Desk Agent to join their team at the Holiday Inn Express in Middletown, RI. The role involves providing outstanding service to guests, managing check-ins and check-outs, and addressing inquiries with professionalism.
Hospitality
Responsibilities
Welcome guests and assist with check-in and check-out processes
Ensure all guest information is accurately recorded in the system
Answer phone calls and respond to inquiries in a courteous manner
Handle guest complaints professionally and efficiently
Maintain knowledge of hotel amenities, services, and local attractions
Assist with the management of reservations and room assignments
Collaborate with other departments to meet guest needs
Qualification
Required
Customer service experience
Ability to work flexible hours, including nights and weekends
Strong communication skills
Attention to detail
Benefits
401K Matching
Brand Hotel Room Discounts
Company Wide Hotel Room Discount Program
Referral Bonus Incentive
Retention Bonus Incentive
Annual Review Program
Extensive Room for Growth
Paid Training
Company
Lafrance Hospitality
Lafrance Hospitality was established in the 1950’s and has since grown into a full service hospitality company with a current portfolio of fourteen hotels, five restaurants/function facilities and one catering division.
Founded in 1955
501-1000 employees
Funding
Current Stage
Late StageLeadership Team
Jeff Pineault
CFO
Company data provided by crunchbase