TIAA · 17 hours ago
UX Content Strategist
Virtual, NY, USA
Full-time
Hybrid
Senior Level
$45.96/hr - $72.12/hr
5+ years expTIAA is a financial services organization that aims to build a design-led culture while enhancing their design capabilities. The UX Content Strategist will be responsible for crafting clear and approachable content for digital experiences, collaborating with various teams to ensure effective communication and user engagement in the context of retirement planning.
FinanceFinancial ServicesLife Insurance
Responsibilities
Collaborate with design, product, development, and marketing teams to develop clear and concise content to reach business goals and TIAA’s internal and external audiences
Conduct content audits and content gap analyses to ensure that user experiences consistent and in line with industry best practices and enterprise needs
Collaborate with UX design and writing teams to build consistency and clarity across experiences
Research and analyze audience need, preferences, objectives, and methods. Study and understand how participants and B2B audiences consume content to plan for retirement
Plan, write and present content for existing and emerging mobile and web experiences
Identify and help solve problems in new and existing user experiences to ensure ease of use in a complex, fast-paced, deadline-driven financial environment
Create consistent, on-brand messaging that clearly articulates the benefits of TIAA products and services, while streamlining operational tasks for internal and external audiences
Qualification
Required
5+ Years Required
Strong experience designing content for retirement products, specifically annuities and IRAs, with the ability to translate complex financial concepts into simple, intuitive user experiences
Collaborate with design, product, development, and marketing teams to develop clear and concise content to reach business goals and TIAA's internal and external audiences
Conduct content audits and content gap analyses to ensure that user experiences consistent and in line with industry best practices and enterprise needs
Collaborate with UX design and writing teams to build consistency and clarity across experiences
Research and analyze audience need, preferences, objectives, and methods. Study and understand how participants and B2B audiences consume content to plan for retirement
Plan, write and present content for existing and emerging mobile and web experiences
Identify and help solve problems in new and existing user experiences to ensure ease of use in a complex, fast-paced, deadline-driven financial environment
Create consistent, on-brand messaging that clearly articulates the benefits of TIAA products and services, while streamlining operational tasks for internal and external audiences
Preferred
University (Degree) Preferred
7+ Years Preferred
7+ years of content strategy and / or content management experience
Strong and demonstrated background in: enterprise experience design; consumer product design; mobile platform design in an agile delivery model
Strong and demonstrated background in Figma
Eager to be innovative and possess a strong ‘test and learn' mentality
Benefits
Equal Opportunity
Accessibility Support
Drug and Smoking Policy
Company
TIAA
TIAA is a financial services company that specializes in providing retirement plans, IRAs, mutual funds, and life insurance.
10001+ employees
Funding
Current Stage
Late StageLeadership Team
Roger Ferguson
Former President and CEO
Thasunda Duckett
President & CEO
Recent News
Company data provided by crunchbase