TBG | The Bachrach Group · 1 week ago
Leasing Specialist Level 4
United States
Full-time
Remote
Mid, Senior Level
2+ years expThe Bachrach Group (TBG) is a New York-based staffing and recruiting agency specializing in facilitating placements for professionals across various industries. They are seeking a Customer Care Specialist, Level 4 to oversee the complete experience lifecycle in their centralized contact center, ensuring a smooth leasing process for applicants and providing support to current residents.
B2BCrowdfundingFinancial ServicesHuman ResourcesInsuranceStaffing Agency
Responsibilities
Answer inbound prospect calls; qualify leads and schedule property tours
Conduct guided virtual tours and support virtual leasing office experiences
Handle outbound follow-up via call, SMS, and email to nurture leads and confirm tours
Monitor and respond professionally to online reviews and customer feedback
Update CRM/property management systems with clear call notes and lead status
Collaborate with property and leasing teams to support occupancy goals
Handle general resident inquiries including billing, lease questions, account clarification, and community information
Receive and coordinate light maintenance/service requests and route to onsite teams for resolution
De-escalate customer concerns with professionalism and empathy
Serve as the applicant’s primary point of contact once the application begins
Explain needed documents, next steps, screening requirements, and expected timelines
Identify incomplete or missing materials and follow up promptly
Verify application information for accuracy and completeness before review
Work closely with property and screening teams to move applications through final approval
Provide support to Level 1 and Level 2 teammates when issues require advanced knowledge
Assist leadership with identifying workflow gaps and recommending process improvements
Maintain high accuracy, professionalism, and ownership of each case
Qualification
Required
2-4 years of experience in a call center, leasing, resident services, or customer service
Strong communication skills (verbal, written, and digital messaging)
High attention to detail; strong organizational and follow-through skills
Ability to manage multiple conversations and tasks simultaneously
Emotional intelligence and confidence in handling escalations or sensitive issues
Proficiency with property management or CRM systems (Entrata, Funnel, etc.)
Weekend availability, including Sunday
Preferred
Multifamily leasing or resident services experience
Experience conducting guided virtual tours
Familiarity with maintenance request workflows
Company
TBG | The Bachrach Group
For over 50 years, TBG has stood as a leader in the staffing and recruiting industry.
201-500 employees
Funding
Current Stage
Growth StageLeadership Team
Scott Bachrach
Chief Operating Officer
Evan Price
District Director- Long Island
Recent News
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