Fuze Health · 4 hours ago
Patient Experience Coordinator - FuzeRx
United States
Full-time
Remote
Entry Level
$19/hr - $22/hr
1+ years expFuze Health is dedicated to improving healthcare by connecting patients with essential resources and care providers. The Patient Experience Coordinator plays a vital role in supporting Central Operations by managing patient inquiries and ensuring high-quality service standards. This position focuses on delivering exceptional customer service and maintaining patient satisfaction through effective communication and collaboration.
Hospital & Health Care
Responsibilities
Respond to all patient and customer inquiries through phone, messaging, and internal systems, providing accurate information and timely resolutions
Review and resolve escalated problem orders to identify root causes and implement effective solutions
Interact with patients regarding prescription claims, order status, and shipping updates with professionalism and empathy
Manage inbound calls from patients, insurance partners, and customers; route calls to appropriate departments as needed
Work closely with internal teams to ensure smooth workflows and provide operational support when needed
Maintain a positive, empathetic, and professional attitude in all interactions to promote a patient-first experience
Strive to exceed key performance indicators (KPIs) and service-level expectations for both internal and external partners
Demonstrate flexibility in a fast-paced environment and embrace new challenges and opportunities for professional development
Perform comprehensive pharmacy billing functions across both pharmacy and medical benefits
Conduct benefits investigations to verify patient coverage, eligibility, and reimbursement requirements
Prepare and submit prior authorizations (PAs) in accordance with payer-specific guidelines and timelines
Manage claims adjudication processes, including review, troubleshooting, and resolution of rejected or denied claims
Coordinate and support patient access through copay assistance programs and other financial support resources
Qualification
Required
High School Diploma or GED equivalent required
1+ year of customer service experience (healthcare or pharmacy experience preferred)
Strong phone and messaging etiquette with a proven ability to deliver outstanding customer support
Excellent written and verbal communication skills for effective interaction with patients, customers, and team members
Detail-oriented with strong organizational and problem-solving abilities
Ability to work collaboratively in a team environment and build strong professional relationships
Self-driven and comfortable working with complex systems in a remote work environment
Adaptable to change and capable of managing multiple priorities in a fast-paced setting
Preferred
Experience in pharmacy-related customer service (preferred)
Benefits
Dental
Vision
Multiple group medical plans to choose from
A 401(k) retirement savings plan
Group life insurance
Accidental death and dismemberment (AD&D) insurance
Flexible spending account (FSA) and health savings account (HSA)
Commuter benefits
Employer-paid short-term (STD) and long-term disability (LTD) insurance
Additional supplemental insurance plans (spouse life insurance, legal insurance, an employee assistance program, home health testing kits, and a fertility medication discount program)
Flexible vacation time
Accrued paid sick time
10 paid holidays
(2 floating holidays for full time non-exempt employees)
Eight weeks of paid parental leave for eligible employees
Additional paid weeks for the birthing parent
4 weeks paid caregiver leave
A Lifestyle Spending Account allowance each month
Company
Fuze Health
Fuze Health’s foundation is a combination of proven, technology-powered innovators – Truepill, LetsGetChecked and Alto Pharmacy.
1001-5000 employees
Funding
Current Stage
Late StageCompany data provided by crunchbase