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Vivant · 1 day ago

VoIP & Network Technical Support Rep. (NOT Desktop Support)

Farmers Branch, TX

Full-time

Onsite

Entry, Mid Level

$50K/yr - $75K/yr

2+ years exp

Vivant is seeking a VoIP & Network Technical Support Rep to provide first-line technical support for their clients. This role involves diagnosing and resolving VoIP and network-related issues while ensuring a positive customer experience through effective communication and troubleshooting.

InternetTelecommunicationsVoIPWireless

Responsibilities

Answering client calls, responding to emails and resolving client issues, either with the internet, phone service, changes to client PBX, troubleshooting network equipment (firewalls, switches, wifi devices) as well as provisioning equipment for new clients, porting phone numbers, and following up on previous support tickets to ensure all issues are resolved in a timely manner

Troubleshoot VoIP-related issues including: Phone registration, Call Tree Setup (IVR), Audio quality, Network connectivity problems affecting SIP/RTP, Firewall configuration and NAT traversal issues

Qualification

VoIP systemsNetworking protocolsTroubleshooting skillsFirewalls managementSwitches managementWiFi networksCommunicationProblem-solving skillsTeam-oriented mindset

Required

Minimum of 2 years of experience in a similar role

Experience with managing Firewalls, Switches, WAPs, PBX and VoIP Phones

Experience with networking protocols and troubleshooting: TCP/IP, DNS, DHCP, NAT and similar

Ability to identify and resolve audio quality and call setup issues

Ability to perform basic troubleshooting procedures and diagnostic tests

Strong communication, documentation, and problem-solving skills

Team-oriented mindset with willingness to collaborate and learn

Preferred

Knowledge of VoIP protocols such as SIP and RTP (not required, but nice to have)

Benefits

Company Events

Healthcare Plans

Paid Training

Opportunities for Promotion

Holiday Cash Gift

Recognition and Rewards

Company

Vivant

Vivant is a telecommunication company offering internet and phone services.

Founded in 2012

Lewisville, Texas, USA

51-200 employees

https://vivantcorp.com

Funding

Current Stage

Growth Stage

Leadership Team

Hamed Mazrouei

Founder & CEO

Recent News

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Company data provided by crunchbase