DMF Lighting · 1 week ago
Customer Solutions Account Manager
Carson, CA, US
Full-time
Onsite
Mid, Senior Level
$70K/yr - $82K/yr
5+ years expDMF Lighting is a fast-growing leader in the lighting industry, and they are seeking a Customer Solutions Account Manager to enhance customer experience and drive sales. The role involves collaborating with various departments to address customer inquiries, manage projects, and provide technical guidance on DMF solutions.
Electrical DistributionLightingManufacturing
Responsibilities
Become a SME on DMF Lighting solutions
Learn and maintain functional knowledge of key tools and processes used by Sales
Assist in managing the onboarding process, ensuring that all established processes and documentation are completed accurately and in a timely manner
Act as an intermediary between the Sales Organization and other internal departments such as Quality, Manufacturing, Purchasing, IT, etc
Develop relationships with Reps in an assigned territory, teaming with the salespeople in that territory to present a cohesive customer experience
Identify and assess customers’ needs to achieve satisfaction
Order completion from quote creation to PO processing
Investigate order entry or pricing errors
Handle customer complaints, provide appropriate solutions and alternatives within agreed upon time limits; follow up to ensure resolution
Identify, develop, and implement continuous improvement solutions that drive greater efficiencies and effectiveness for our sales organization
Initiating arrangement requests from the field, completing forms, obtaining required approvals, and finalizing arrangements
Display a commitment to quality by following required procedures and practices; take all appropriate measures to ensure quality
Provide white glove customer service to our customer base, projecting yourself as the face of DMF
Review construction documents to produce system designs and project quotations
Perform administrative duties such as answering phones, filing, and additional tasks as required
Field in bound customer phone calls resolve any issues in a timely manner
Support customer orders by conducting tasks such as confirming ship dates, sending tracking details and proactively providing notification of any changes
Work with assigned outside sales managers track status of quotes in the pipeline and to increase close rate
Manage returns and refunds in accordance with company policies
Occasionally attending after hours industry events and dinner
Qualification
Required
5-8 years of service-related employment experience such as retail or hospitality
Demonstrated technical aptitude
Successful track record of written and verbal customer communication skills
Demonstrated proficiency in administrative and documentation procedures
Proven ability to work in cross functional teams
Proficient with Microsoft Office Suite of products (Outlook, Word, Excel, PowerPoint)
Must be highly organized and can manage multiple and shifting priorities in a fast-paced and constantly changing environment
Must have a high degree of initiative and the ability to manage multiple tasks, work under pressure and meet deadlines as required
High School Diploma or higher
Company
DMF Lighting
DMF Lighting is the manufacturer and distributor of LED downlighting products for residential and commercial purposes.
51-200 employees
H1B Sponsorship
DMF Lighting has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (3)
2024 (2)
2022 (1)
Funding
Current Stage
Growth StageLeadership Team
Michael Danesh
COO
Recent News
Company data provided by crunchbase