Tata Consultancy Services · 1 week ago
Desktop and Mobility Support
United States
Full-time
Remote
New Grad, Entry Level
$60K/yr - $70K/yrTata Consultancy Services is seeking a Desktop and Mobility Support professional to provide technical assistance for end-user devices. The role involves troubleshooting and resolving issues related to Windows and Mac operating systems, as well as managing device security compliance and software deployments.
Business Information SystemsConsultingInformation TechnologyIT Management
Responsibilities
Provide remote desktop level L2 troubleshooting of end user issues by taking remote control of Laptop/Desktop/VDI
Solving technical issues related to Windows 10/11, iOS and Mac operating systems and standard software components like MS Office/VPN/Anti-Virus/Skype etc
Provide support in enrolling the iOS devices in MDM (JAMF) and investigate the incidents and Tasks
Deployment of device drivers and windows patch updates
Troubleshoot laptop/desktop performance, group policy, Encryption and failed Software configuration of end user devices
Manage the Security compliance health status of end user workstations
Monitor security patching status and remedy deficiencies proactively
Diagnoses, troubleshoot, resolve and escalate supported software, hardware and peripheral Incident calls assigned from Service Desk team
Adjust configuration options as required to resolve defects identified while performing corrective action on a device
Investigate desktop level incidents and identify root causes to be able to provide solutions
Deployment, Monitoring, Reporting of Device Drivers including BIOS & utilities
Support Windows 11 Feature upgrade using modern management techniques - SCCM/Auto Pilot
L2 Workstations operational support
Monitor and report on User experience
Report on Workstation image deployments and patch compliance metrics
Qualification
Required
Desktop support
L2 Windows support
Mac OS support
Windows 10/11 support
Apple iOS Support
BACHELOR OF COMPUTER SCIENCE
Benefits
Discretionary Annual Incentive.
Comprehensive Medical Coverage: Medical & Health, Dental & Vision, Disability Planning & Insurance, Pet Insurance Plans.
Family Support: Maternal & Parental Leaves.
Insurance Options: Auto & Home Insurance, Identity Theft Protection.
Convenience & Professional Growth: Commuter Benefits & Certification & amp; Training Reimbursement.
Time Off: Vacation, Time Off, Sick Leave & Holidays.
Legal & Financial Assistance: Legal Assistance, 401K Plan, Performance Bonus, College Fund, Student Loan Refinancing.
Company
Tata Consultancy Services
Tata Consultancy Services is a business solutions company that specializes on information technology services and consulting.
Founded in 1968
10001+ employees
H1B Sponsorship
Tata Consultancy Services has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (7880)
2024 (9690)
2023 (8537)
2022 (11159)
2021 (9813)
2020 (11984)
Funding
Current Stage
Public CompanyTotal Funding
unknown2004-08-25IPO
Leadership Team
K. Krithivasan
Chief Executive Officer & Managing Director
Aarthi Subramanian
President and Chief Operating Officer
Recent News
2026-02-04
IndiaTimes
2026-02-04
Business Standard India
2026-02-04
Company data provided by crunchbase