NEOGOV · 20 hours ago
REPOST County Administrative Support Specialist II / 61012528
Cherokee County, SC
Full-time
Onsite
Mid Level
$37K/yr - $48K/yrNEOGOV is seeking a County Administrative Support Specialist II to join the South Carolina Department of Social Services. The role involves supervising clerical staff, ensuring efficient administrative operations, and providing quality service to clients and the public.
GovTechHuman ResourcesInformation TechnologySoftware
Responsibilities
The Administrative Specialist II is responsible for the administrative functioning of the clerical area of Cherokee County DSS office to include supervising the clerical staff responsible for answering the telephones, greeting and serving customers and performing duties related to the Economic and Human Services programs
Supervises administrative support staff in the Intake, Referral and Reception areas and Mail room; supervises staff person responsible for keying mileage and assuring state vehicles are properly maintained; completes performance evaluations of staff and addresses performance and conduct issues
Ensures that staff maintains a professional and courteous manner while serving clients, general public and other staff members
Ensures all applications are thoroughly researched and staff use agency systems for processing online and paper applications; ensures mail is processed timely; FA mailboxes are checked several times daily and mail is routed appropriately
Assigns work, advises staff and upper management when changes in procedure are necessary to ensure that quality is provided to customers. Addresses complaints of walk-in customers and those via phone
Organizes and implements policies and procedures within the work area; works with county Advocate to address concerns/complaints
Reviews work of subordinates for accuracy through spot checks, direct observation of employees' work and through customer complaints
Provides and/or assures that new staff is trained in policies and procedures; cross train employees
Schedules coverage of front desk receptionist area, schedules lunch hours and leave to assure adequate coverage of area
Performs job delivery and/or performance with positive or appropriate customer service delivery to clients, the public and co-workers as integral requirement
Participates in Red Cross training and shelter duty or other emergency shelter duty/services as directed; performs related duties as required
Other assigned duties
Qualification
Required
A High School Diploma and relevant experience in business management, public administration, or administrative services
A Bachelor's or Associate Degree may be substituted for all or part of the work requirements
Must have a valid driver's license and access to motor vehicle
Ability to enter information into computer
Must have a high tolerance for noise or irate clients
Must be able to travel to attend regional and/or state meetings and training
Benefits
Health, Dental, Vision, Long Term Disability, and Life Insurance for Employee, Spouse, and Children
15 days annual (vacation) leave per year
15 days sick leave per year
13 paid holidays
Paid Parental Leave
State Retirement Plan and Deferred Compensation Program
Health insurance
Dental, vision, term life insurance, long term disability and flexible spending accounts for health and child care expenses
Retirement plan options
South Carolina Deferred Compensation Program
Tuition assistance
Holiday, annual and sick leave
Discounts on purchases, travel and more
Company
NEOGOV
NEOGOV is the leading provider of workforce management software uniquely designed for the public sector, education, and public safety.
Founded in 1999
501-1000 employees
Funding
Current Stage
Late StageTotal Funding
$700MKey Investors
Warburg Pincus
2025-07-28Secondary Market· $700M
2025-07-28Acquired
2021-06-02Private Equity
Leadership Team
Shane Evangelist
CEO
Brandon McDonald
Head Of Marketing
Recent News
Canada NewsWire
2025-11-14
2025-11-14
Government Technology US
2025-10-31
Company data provided by crunchbase