TELUS Digital · 21 hours ago
Manager, Delivery
Charlottesville, VA
Full-time
Hybrid
Mid, Senior Level
$100K/yr - $160K/yr
7+ years expTELUS Digital is an award-winning digital product consultancy and the digital division of TELUS, one of Canada’s largest telecommunications providers. As a Manager, Delivery, you will lead multidisciplinary project teams to deliver high-quality solutions for clients and establish partnerships to create world-class products.
AnalyticsArtificial Intelligence (AI)ConsultingData Collection and LabelingInformation ServicesInformation TechnologyOutsourcing
Responsibilities
Drive product development, leading the creation of products that are critical to our clients’ businesses
Lean on your deep client services experience to drive effective decision-making on complex issues of scope, design, architecture, and process
Deliver timely, tailored communication for various audiences: engineering teams, product managers, marketing partners, and C-level executives
Create, guide, and communicate the holistic (WillowTree, client, 3rd party) project plan and goals to create alignment and drive convergent implementation
Encourage sustainable flow for your team while focusing on key client objectives
Be flexible and adaptive to changing scenarios and environments by applying appropriate project management frameworks to suit the customer and product
Regularly visit your client, usually 1-3 days per month, up to 20% of the time during kickoff or launch periods
Engage directly with clients, managing the account details, project scope, and relationship
Qualification
Required
7+ years of experience in the software development industry as a Project Manager, Product Manager, Product Owner, Team Lead, or Scrum Master in a client services business
Experience leading Fortune 500 custom software development projects, from discovery through UX design, implementation, and deployment
Demonstrated empathy, experience, and confidence in managing software projects with complex scope and with multiple external/client executive stakeholders
An experienced technical problem solver who can adeptly figure out how to address and communicate technical or process issues between systems (e.g., API issues vs client-side, bug management issues, etc.)
Expert communicator who regularly runs workshops and structured meetings to align client stakeholder groups on enterprise business goals
You have a blend of business, user experience, and software project management acumen, and a mindset of motivating clients and 3rd party counterparts to be collaborative partners
You've managed projects in which you mentor other product, development, design, and testing team members
Professional or personal experience utilizing AI tools
Preferred
Professional experience as a Project or Product Manager and Scrum Master from a major technology consultancy or agency
Led projects that require the build and delivery of successful native iOS and/or Android applications that have been successfully delivered to a high volume of users
You've taken part in Agile transformation or application of Agile methodology (Scrum, Kanban, etc.) on software development projects
Certifications such as CSM, CSPO, PMP, SA, SPC, etc
Company
TELUS Digital
TELUS Digital accelerates revenue growth and operational efficiency with AI-fueled technology and expert teams
10001+ employees
Funding
Current Stage
Public CompanyTotal Funding
unknown2025-09-02Acquired
2021-02-03IPO
2016-05-05Private Equity
Leadership Team
Grégoire Vigroux
Co-Founder, TELUS International Europe (exited but still involved)
Recent News
2025-11-14
Company data provided by crunchbase