Marksman Security · 13 hours ago
Director of Security Operations: D.O.O.
Atlanta, GA
Full-time
Onsite
Lead/Staff, Director/Executive
5+ years expMarksman Security is dedicated to providing personalized security solutions and has been recognized as a Top Workplace. The Director of Security Operations is responsible for overseeing daily operations, ensuring client satisfaction, and maintaining compliance with company policies while developing positive relationships with clients and employees.
Information TechnologySecurity
Responsibilities
MEET WITH SCHEDULERS AND ROAD SUPERVISORS TO ENSURE CLIENT EXPECTATIONS ARE MET AND THE PROPER TOOLS ARE IN PLACE FOR CONTINUED SUCCESS
REVIEW TRACK TIK KPI’S IN ORDER TO MAINTAIN CONTROL OVER OPERATIONS
ADDRESS ANY ISSUES, PROVIDE FEEDBACK TO ENSURE THAT THE NEEDS OF YOUR INDIVIDUAL CLIENT(S) ARE HEARD AND ARE BEING MET
MANAGE AND CONTINUOUSLY DEVELOP ASSIGNED TEAM MEMBERS WHICH ARE DIRECT REPORTS
MAINTAIN OFFICE AREA UPKEEP; COORDINATE WITH ALL WHO SHARE YOUR SPACE TO ENSURE THAT THE OFFICE HAS A PROFESSIONAL LOOK AND IS KEPT ORGANIZED, FREE OF CLUTTER AND THAT ITEMS ARE BEING PROPERLY USED
DEVELOP AND MAINTAIN CONSISTENT AND PRODUCTIVE CLIENT RELATIONS FOR CONTINUED SUCCESS. CLIENT CONTACTS SHALL BE VISITED AT LEAST ONCE (1) BI-WEEKLY. AN OPS MANAGER SUMMARY IS EXPECTED TO BE SUBMITTED TO THE BRANCH MANAGER AND/OR VICE PRESIDENT AT THE CONCLUSION OF EACH WEEK (EOD THURSDAY)
COORDINATE WITH RECRUITING, SCHEDULING, BRANCH MANAGER AND/OR VICE PRESIDENT TO REMAIN INFORMED OF BUSINESS NEEDS AND EVOLVING EXPECTATIONS. FREQUENT MEETINGS AND COMMUNICATIONS ARE NECESSARY FOR SUCCESS
ASSIST IN ENSURING THE MINIMLIZATION OF NON-BILLABLE OVERTIME AT YOUR ACCOUNTS
CONSISTANTLY REVIEW EMAILS, TRACKTIK REPORTING AND THE UPKEEP OF THE FOLLOWING: NEEDED CORRECTIVE ACTIONS/DISCIPLINARY MEASURES WITH RELATION TO PERSONNEL, SUPPLIES/EQUIPMENT, UNIFORM ITEMS, AND SPECIFIC SITE NEEDS. FREQUENTLY RESPOND TO THESE COMMUNICATIONS, DIRECTING GOALS AND TASKS
INSPECT THE UPKEEP OF ALL SITE VEHICLES, GOLF CARTS, AND EQUIPMENT. VEHICLES, GOLF CARTS AND EQUIPMENT ARE NOT FOR PERSONAL USE. EATING AND DRINKING (LIQUIDS OTHER THAN WATER) ARE PROHIBITED INSIDE THE VEHICLE. VEHICLES, GOLF CARTS AND EQUIPMENT SHOULD BE HANDLED AND OPERATED WITH GREAT CARE AND RETURNED IN THE SAME CONDITION IT WAS PROVIDED IN
EVALUATE AND VALIDATE WORKER COMPETENCY TO MAINTAIN THEIR CUSTOMER CENTRIC ROLE
CONFIRM SITE ACTIVITY VIA SITE VISITS, PHONE CALLS, AND REMOTE CAMERA ACCESS
MANAGE COLD START & PRIORITY ACCOUNTS (AS INSTRUCTED) IN AN EFFICIENT AND RELIABLE MANNER
ASSIST LEADERSHIP WITH GIVEN TASKS AND DIRECTIVES
MAINTAIN ACCOUNTABILITY OF SHIFTS, SHIFT COVERAGE AND OFFICER PERFORMANCE
ALWAYS ESCALATE MEDICAL OR OPERATIONAL EMERGENCY MATTERS IMMEDIATELY TO SENIOR LEADERSHIP IN THE EVENT A CHALLENGE OR EMERGENCY OCCURS
PROVIDE A SUMMARY REPORT OF YOUR DAILY ACTIVITIES AND THE TIMES OF YOUR ACTIVIITES IN TRACKTIK
MAKE DETAILED NOTES OF EVERY ACCOUNT VISITS IN TRACKTIK UNDER JOURNAL ENTRIES
REVIEW AND APPROVE TRACKTIK REPORTS FOR YOUR CLIENT(S)
ASSIST WITH TRAINING, ENCOURAGEMENT, AND ACCOUNTABILITY OF OFFICERS AND SITE LEADERS
TASKS AS ASSIGNED BY MSC BRANCH LEADERSHIP
INSPECT SITE CAMERAS FOR FUNCTIONALITY, REPORT OUTAGES, OR INCONSISTENCIES TO SENIOR MANAGEMENT
ACCOUNT FOR ATTENDANCE TRACKING (I.E. SCHEDULE ADHERENCE)
MANAGE AND REPORT NBOT % AND TURNOVER %
IDENTIFY OPEN / OPENING POSITIONS TO SCHEDULING AND RECRUITING FOR YOUR ACCOUNTS
MAINTAIN FREQUENT AND POSITIVE CONTACT WITH FIELD PERSONNEL, PEERS, AND LEADERSHIP
ENSURE THAT REQUIREMENTS, TRAINING, AND DEVELOPMENT ARE FOLLOWED ACCORDING TO THE MSC CONTRACT
REVIEW AND MAINTAIN VEHICLE GPS REPORTS FOR QUALITY CONTROL, REVIEW VEHICLE MAINTENANCE, AND UPKEEP
BE PRESENT FOR ORIENTATIONS FREQUENTLY TO MEET WITH ASSIGNED NEW HIRES
ASSIST IN THE RECRUITMENT OF NEW EMPLOYEES UTILIZING VARIOUS OUTLETS (I.E.JOB FAIRS, ONLINE RECRUITMENT, IN PERSON INTERACTONS, ETC.)
INSPECT SITE VEHICLES FOR SIGNS OF DAMAGE, WEAR, AND MISUSE
MEET WITH SCHEDULERS AND COMMAND TO ENSURE CORRECTNESS AND COMPLIANCE OF CONTRACTURAL REQUIREMENTS
MAINTAIN AND UPDATE ALL TRACKTIK LOGS, REGION AND SITE CONTACT LISTS AS WELL AS POST ORDERS (AS NEEDED)
REVIEW INVOICES FOR ACCURACY AND ADJUST AS NEEDED PRIOR TO BEING SENT TO THE CLIENT
COMPLETION OF OVERNIGHT FIELD AUDITS OF YOUR SITES (MINIMUM ONCE (1) PER MONTH) SUPPORTED BY REPORT/DOCUMENTATION
MEET WITH THE TEAM AND MANAGEMENT TO REVIEW STRATEGY, PROCESSES, AND PROCEDURES
INSPECT ACCOUNT EQUIPMENT CONTROL / HANDLING PROCEDURES
ATTEND AND REPORT BACK ON CLIENT/BOARD MEETINGS (ASK FOR ASSISTANCE IF NEEDED)
ARRANGE AND ATTEND SITE MEETINGS WITH ON SITE LEADERSHIP / OFFICERS TO FURTHER BUILD COOPERATION AND LEND SUPPORT TO SITE LEADERSHIP/OFFICERS
ASSIST IN BUILDING NEWLY ACQUIRED PROGRAMS (QUALITY STAFF ACQUISITION, EQUIPMENT AND PROGRAM DEVELOPMENT)
Qualification
Required
Demonstrated leadership experience directing security operations for large, high risk, complex facility security program, corporate security programs or related industry
Five (5) years progressive management experience in the security industry or related field
Advanced security industry training & professional development
Knowledge & understanding of P&L's, time & attendance systems, security best practices
Ability to recruit, develop, and grow talent
Outstanding customer service skills, building strong relationships on the foundation of trust & partnership
Preferred
Bachelor's Degree in Criminal Justice or related field preferred
Company
Marksman Security
Marksman Security was founded in 2003 with the core philosophy of providing excellence in service.
5001-10000 employees
Funding
Current Stage
Late StageLeadership Team
Mark Radi
Founder and President
Recent News
2024-10-20
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