Steel Technologies · 11 hours ago
Inside Sales Representative
Louisville, KY
Full-time
Onsite
Entry Level
2+ years expSteel Technologies LLC is seeking an Inside Sales Representative to join their Support Team. This role is responsible for providing superior customer service, managing customer orders, and collaborating with various team members to ensure customer satisfaction and effective order management.
Carbon CaptureInformation TechnologyManufacturing
Responsibilities
Develop a complete understanding of customer needs and expectations; communicate these expectations within the Support Team and with other functional areas to ensure great customer service
Gain new business opportunities through managing spot buy process, ensuring timely responses to customers and Outside Sales and efficient order processing
Increase sales through building customer relationships and delivering superior customer service
Collaborate with Outside Sales and Account Manager and timely input/update forecast
Create new customers and Customer Part Spec in Steel Tech’s system, expediting as needed
Manage customer orders from inception to payment - order to cash
Direct production facilities to convert raw material to finished product through sales and source order placement
Ensure timely and accurate entry of release orders to support effective transportation planning and meet customer delivery requirements
Complete weekly Inventory Management Report (IMR) / Material Requirement Planning (MRP) reviews for all accounts for effective order book management
Manage finished goods levels and push aging material; escalate to Account Manager based on Sales Agreement
Manage claim entry and ensure disposition is provided to customer in a timely manner
Generate, maintain, and analyze various reports and spreadsheets to provide directions and recommendations to other departments and to provide information to customers
Serves as a back-up for the other Inside Sales Representatives, Buyers, and the Account Manager on the Support Team
Work in the office and interact face-to-face with members of your Support Team to further collaboration and promote learning, training, development, growth, and productivity within the Team
Other duties as assigned
Qualification
Required
Proactive with strong conflict resolution and problem-solving skills
Thorough general knowledge and understanding of customer service and inventory management
Demonstrated ability to work effectively with all levels of management and teammates
Ability to effectively communicate, negotiate, and manage difficult customer situations
Able to prioritize, multi-task, and meet deadlines
Excellent organization, problem solving, analytical, and decision-making skills
Attention to detail is required
Computer Skills: familiarity with Microsoft Suites and basic computer skills
Excellent data entry skills required
Prefer an Associate's Degree in a related field with at least two years of sales, purchasing, or customer service experience in manufacturing. Formal education may be substituted with experience and training when competency in the position is demonstrated
Benefits
Affordable plans for medical, dental, vision, and wellbeing on the first day of the month following your start date
Employer-Paid dental with available Buy-up options
Free MDLive Telehealth Services through our Medical Plan
Competitive Wellness Program, providing up to 100% discount on medical premiums
Employer-Paid Short-Term and Long-Term Disability with Buy-up options
Supplemental Accident Insurance through Allstate for additional coverage on accidents, cancer, and long-term care
Employer-Paid Life Insurance
Teammate Assistance Program (TAP) which offers professional assistance for Counseling, Financial, Legal and Family services
Paid Time Off
9 Paid Holidays starting day one!
Bonus Paid Floating Holiday in recognition of the diversity of our team
401(k) after 60 days of employment + competitive match up to 4.5% after one year
Pretax Health Savings Account
Pretax Flexible Spending Account
Paid bi-weekly
Quarterly bonus based on company performance
Tuition reimbursement is available for job related courses to further your education, with up 100% paid tuition for maintenance-related coursework and certifications
Skill Development Programs
Learning Management System
Promotional Opportunities
Dress for your day!
Teammate referral bonus
Boot and Glasses Allowance after 60 days of employment
Teammates appreciation activities
Company
Steel Technologies
Steel Technologies is a steel processing company
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Thad Solomon
President & Chief Executive Officer
Jun Ozone
Chief Commercial Officer (CCO)
Recent News
TelegraphHerald.com
2024-04-26
Company data provided by crunchbase