DH Pace Company, Inc. · 5 hours ago
Operations Manager – Rockland, MA 02370
Boston MA OHD
Full-time
Onsite
Mid, Senior Level
2+ years expDH Pace Company is a family-owned business and an industry leader in door and security products. They are seeking an Operations Manager to lead the planning and execution of commercial door systems installations while ensuring high customer satisfaction and operational efficiency.
Building MaterialConsulting
Responsibilities
Lead and oversee commercial operations and personnel associated with efficiently, effectively, safely, and profitably handling all Installation jobs, and when necessary, perform as back-up supervisor for managing commercial Service jobs performed at customer job sites
Manage and improve operational processes and procedures with the objective of providing maximum profit and return with an emphasis on customer satisfaction and return business
Effectively manage operations to ensure sold jobs are timely scheduled and skillfully performed to achieve divisional budgeted sales and gross profit objectives
Collaborate with National Operations Manager and SW Regional Manager to ensure operating budgets and sales goals align and are on track monthly
Deliver Profit Dollars and the return on sales that meets or exceeds the yearly financial budget/forecast
Establish objectives and action plans and ensure all are consistent with corporate objectives
Hire, train and develop new employees; improve individual performance through daily coaching, project outcomes, Scorecard reviews, and performance reviews
Effectively lead meetings, set performance expectations and hold employees accountable
Communicate with customers directly to solicit feedback, solve problems and/or learn of new sales opportunities
Qualification
Required
Commitment to regularly managing operations in-office M-F 6:30am - 4:30pm in Rockland, MA
Successful completion of references, employment verifications, background check, and drug screen required in advance of hire
Must have valid driver's license and a good driving record
Possess an ability for technical applications, mechanical/electrical systems and problem solving
Experience conducting meetings with exempt and non-exempt personnel
Hiring, training, developing and conducting annual performance reviews
Must enjoy a high level of activity in a hands-on environment where there is an emphasis on meeting deadlines and providing unmatched customer service
Travel consists of visiting customer job sites for field crew management oversight and customer interaction
Preferred
Bachelor's degree preferred
Minimum 2 years' performance as Department Manager, Operations Manager and/or Project Manager in the Service Provider industry
Familiarity and knowledge of construction project management and installation of building materials
Benefits
Medical, dental, and vision options: Available on the 1st day of the month following your start date!
Paid time off plan: 13 days accrued annually during your 1st year; 16 days accrued during your 2nd year!
Paid Holidays: New Years Day, Memorial Day, Independence Day, Labor Day, Thanksgiving Day, Christmas Day
Floating Holidays: Up to 2 floating holidays per year
Competitive compensation: Including annual performance evaluations!
401k retirement plan: Including an employer match!
Company paid: Life insurance, short-term disability, & long-term disability
Company
DH Pace Company, Inc.
The DH Pace Company, Inc.
1001-5000 employees
H1B Sponsorship
DH Pace Company, Inc. has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (2)
2024 (1)
2022 (1)
Funding
Current Stage
Late StageLeadership Team
Rex Newcomer
President/CEO
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