Insight Global · 5 hours ago
Command Center Analyst
Clifton, NJ
Full-time
Onsite
Entry Level
2+ years expInsight Global is seeking a Command Center Analyst to monitor network and infrastructure operations. The role involves providing customer service, troubleshooting, and acting as an escalation point for Tier I support in a 24/7 data center environment.
EmploymentHuman ResourcesRecruitingSales
Hiring Manager
Candice Tam
Responsibilities
Provide customer service support for mission critical 24/7 Data Centers
Participate in the weekly 24/7 on-call schedule
Provide proactive and reactive assistance to all external customers
Provide support for a complex network environment including problem solving, ability to take ownership of unfamiliar tasks and problems and see through to completion
Detects and analyzes alarms to provide basic to moderate fault isolation and troubleshooting, escalating to Tier II or management if necessary
Prioritize work properly to consistently achieve departmental and company goals
Responsible for Customer and Internal Updates
Establishing effective lines of communication with team and management to ensure cases are flagged that require immediate attention
Thorough documentation of incident, Maintenance, and problem details in near real-time
Ensure SLA's are met for as per customer agreement
Maintain and update current knowledge and skills through internal and external training, continuing education and professional associations
Qualification
Required
2+ years of experience providing customer care and technical support
2+ years of experience with routers, switches such as Cisco and Juniper
Excellent written and oral communication skills
Ability to multi-task and prioritize job requirements
Self-motivated and able to work on projects with limited supervision
Effective organizational skills and attention to detail
Advanced skill in Microsoft: Windows Operating Systems, Office Suite versions, and Visio
Strong analytical and problem solving skills
Preferred
Data Center support experience
Company
Insight Global
Insight Global provides top talent and staffing solutions that help job seekers find careers in healthcare, finance, IT, and government.
1001-5000 employees
H1B Sponsorship
Insight Global has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (281)
2024 (164)
2023 (75)
2022 (17)
2021 (3)
2020 (2)
Funding
Current Stage
Late StageTotal Funding
unknown2010-07-01Acquired
Leadership Team
Jared Streppa
President Of Company’s Technology Division
Recent News
Maryland Daily Record
2025-09-26
Company data provided by crunchbase