Bernstein Shur · 12 hours ago
IT Training and Adoption Specialist
Portland, ME
Full-time
Hybrid
Mid Level
3+ years expBernstein Shur is a collaborative and high-energy law firm seeking an IT Training and Adoption Specialist to design and deliver technology training programs. This role focuses on onboarding new hires, developing training materials, and partnering with various departments to drive technology adoption across the firm.
AdviceLaw EnforcementLegal
Hiring Manager
Ali Worster, JD, LLM, FACHE
Responsibilities
Lead and coordinate technology onboarding for all new employees and deliver in-person and virtual training on firm-supported systems, including Microsoft 365, document management, and legal practice tools
Provide training and support during system implementations, upgrades, and rollouts, and serve as a trusted resource for effective system usage and best practices
Travel to satellite offices as needed to support training initiatives and perform other related duties as assigned
Provides scheduled office hours and targeted floor-walking during major rollouts to accelerate adoption and capture feedback for continuous improvement
Partners with IT project leads and business stakeholders to intake requests, define learning objectives, and build rollout training plans (audiences, timeline, deliverables, and communications). Gather and document requirements and translate user and business needs into structured learning paths, curricula, and appropriate training approaches
Collaborate with other departments to plan and coordinate training related to departmental initiatives and events, providing guidance on delivery approach and learner experience
Defines and reports on training effectiveness metrics (completion, attendance, learner feedback, and adoption indicators) and adjusts content accordingly
Own and administer the Learning Management System (LMS), including content organization, role-based learning paths and progress tracking
Create and maintain clear, accessible training materials including reference guides and recorded content
Use LMS data, adoption trends, and learner feedback to identify learning gaps and inform updates to content and learning paths
Stay current on instructional design, learning technology, and training delivery trends
Qualification
Required
Bachelor's degree in Instructional Design, Education, Learning & Development, Information Systems, Communications, or a related field preferred
3+ years of experience designing and delivering training or learning programs in a professional services environment (legal preferred)
Demonstrated experience gathering requirements and collaborating with stakeholders to design structured learning solutions
Strong working knowledge of Microsoft 365 applications, including Outlook, Teams, SharePoint, and OneDrive
Experience administering and developing content for an LMS platform
Experience designing training content for adult learners using a variety of tools (e.g., Camtasia, Snagit, Articulate, Microsoft Stream, or similar platforms)
Strong technical aptitude and learning agility, with the ability to quickly understand new systems and workflows
Proven ability to communicate technical concepts clearly and simply to non-technical audiences
Excellent written, verbal, and interpersonal communication skills
Highly organized and self-motivated; comfortable working independently and managing multiple priorities
Preferred
Familiarity with legal technology platforms such as iManage, Elite, and Citrix-based remote desktops preferred
Experience in a professional services or legal environment preferred
Certifications such as Microsoft Office Specialist (MOS), MCT, or CompTIA CTT+ a plus
Benefits
Excellent medical, dental, and vision insurance
Group life and disability insurance
Financial wellness program
401K employer match and profit sharing
23 days PTO starting on day one
Eleven paid holidays
Paid parental leave
Mobile data reimbursement
Free parking
Company
Bernstein Shur
Bernstein Shur is one of northern New England's largest multi-service law firms
201-500 employees
Funding
Current Stage
Growth StageLeadership Team
Taylor Caswell
Managing Director
Recent News
NH Business Review
2026-01-17
2026-01-07
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