Sprocket Sports · 18 hours ago
Sprocket Launchpad Program Associate
Chicago, IL
Full-time
Hybrid
New Grad, Entry Level
$60K/yr - $60K/yr
0+ years expSprocket Sports is a rapidly growing technology company based in Chicago that is quickly emerging as a national leader in the youth sports marketplace. The Sprocket Launchpad Program Associate will engage with youth sports club clients, providing customer support and troubleshooting while participating in a comprehensive training program to develop skills across various business functions.
Information TechnologySaaSSports
Responsibilities
Own incoming support requests from club administrators and members. Respond promptly and effectively to inquiries via email, phone, and voicemail. Develop an in-depth understanding of our platform and become the go-to expert for clients
Keep clients and internal teams updated on the status of support tickets. Proactively identify trends and escalate issues as needed. Communicate with customers professionally and maintain a positive attitude
Diagnose and troubleshoot problems, taking appropriate actions to provide timely and effective solutions
Create and maintain client public and private websites, ensuring quality through rigorous testing
Qualification
Required
Bachelor's Degree from a four-year college or university
Experience: 0-2+ years
Strong interpersonal skills, positive energy and customer service orientation
Adept at learning new technology, troubleshooting, and finding solutions
Embodiment of the Sprocket values: Higher Standards, Greater Accountability, More Fun
Strong written and verbal communication skills, including the ability to communicate effectively with both technical and non-technical personnel, listen attentively, and provide clear responses
High level of professionalism, productivity, reliability, organization, and attention to detail
Willing to be a team player and do what it takes to get the job done right, even when it falls outside of the 'job description' or company department
Preferred
Preference for candidates with sports background and/or technology experience
Benefits
Competitive salary + equity
401(k) with company match
Comprehensive medical and dental
Company
Sprocket Sports
Our comprehensive platform for registration, administration, and marketing will help your youth sports club thrive.
11-50 employees
Funding
Current Stage
Early StageTotal Funding
unknownKey Investors
Frontier Growth
2025-11-19Series A
Leadership Team
Richard Gallun
Co-Founder and CEO
Recent News
Company data provided by crunchbase