Head of Customer Success jobs in United States
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Asseti · 18 hours ago

Head of Customer Success

positionDenver, CO
timeFull-time
remoteOnsite
seniorityLead/Staff, Director/Executive
date5+ years exp

Asseti is a category-defining platform for asset intelligence and operations, utilized by major real estate owners. The Head of Customer Success will lead customer success initiatives, drive adoption and renewals, and build the customer success function from the ground up.

SaaS

Responsibilities

Lead onboarding and success planning to align stakeholders on goals, milestones, and measures of value
Drive product adoption through training, playbooks, and usage insights that lift engagement across personas
Run executive‑level QBRs and value reviews tying Asseti outcomes to business KPIs
Proactively identify risk and run save plays to protect renewals and NRR
Partner with Sales on expansion opportunities and multi‑year renewal strategies
Be the customer’s voice to Product, prioritizing feedback and shaping roadmap tradeoffs
Build scalable CS processes, including health scoring, playbooks, and reporting

Qualification

Customer Success ManagementB2B SaaS ExperienceStakeholder ManagementData-Driven Decision MakingProject ManagementExecutive CommunicationChange ManagementHealth ScoringValue Frameworks

Required

5+ years in enterprise Customer Success or Account Management in B2B SaaS
Proven record lifting adoption and securing high renewal and expansion rates
Comfortable with executive communication, stakeholder management, and change management
Data‑driven approach using health, usage, and outcomes to guide actions
Strong project management, clarity in written and verbal communication, and bias to action

Preferred

Experience with asset‑heavy industries or analytics/workflow platforms
Familiarity with CS tooling, health scoring, and value frameworks
Prior work with large enterprise procurement and governance

Benefits

Competitive compensation
Equity participation

Company

Asseti

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Intelligent asset management. Asseti identifies, quantifies & tracks your property assets.
dateFounded in 2021
location
Surry Hills, New South Wales, AUS
people-size51-200 employees
web-link
https://Asseti.co

Funding

Current Stage
Growth Stage
Total Funding
$1.67M
Key Investors
Google for StartupsTidal Ventures
2024-09-16Non Equity Assistance
2024-05-16Seed· $1.67M

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Company data provided by crunchbase