Macy's · 8 hours ago
Senior, Division Investigator - San Jose/Central Valley
5242 Pacific Avenue, Stockton, CA, 95207, US
Full-time
Hybrid
Mid, Senior Level
$80K/yr - $133K/yr
2+ years expMacy's is a storied company that has been a part of America's heart for over 160 years. The Senior Division Investigator plays a critical role in protecting the brand by leading investigations and supporting the Asset Protection program, while also providing training and collaborating with store teams to enhance operational effectiveness.
Consumer GoodsFashionRetail
Responsibilities
Provide training on investigative tools, systems, and Asset Protection procedures to colleagues at all levels of the organization
Facilitate training and support for AP executives and colleagues, ensuring compliance with company standards; serve as a subject matter expert on Macy’s policies and procedures
Review cases involving policy violations, Customer Bill of Rights complaints, and Non-Productive Detainments, coordinating with Colleague Advisory and legal teams to ensure proper resolution
Lead internal investigations and oversee external investigations, including complex and high-impact cases, ensuring timely resolution and appropriate prosecutorial decisions
Support the Divisional Director in executing AP programs focused on inventory loss prevention, shortage reduction, and external theft strategies
Actively participate in lead generation, case development, and investigative interviews in stores
Partner with Central Investigations, law enforcement, and prosecuting agencies to develop leads and present cases for prosecution
Manage internal case administration, including documentation, approvals, and coordination with Colleague Advisory and legal teams
Oversee all aspects of restitution, including issuing promissory notes and pursuing court-ordered financial recovery
Leverage inventory findings and trend analysis to investigate loss and design strategies to resolve shortage opportunities
Promote safe work practices and cultivate a culture of respect, inclusion, and authentic connection with colleagues and communities
Build strong partnerships with leadership, share investigation outcomes with senior leaders, and facilitate cross-functional collaboration
Support and respond to Organized Retail Crime investigations in partnership with the Senior Manager of ORC Investigations when appropriate
Foster an environment of acceptance and respect that strengthens relationships, and ensures authentic connections with colleagues, customers, and communities
In addition to the essential duties mentioned above, other duties may be assigned
Qualification
Required
Candidates with a bachelor's degree or equivalent work experience in a related field are encouraged to apply
2+ years of leadership experience or retail investigations experience
This position requires heavy lifting, constant moving, remaining in a stationary position, and reaching with arms and hands
Involves remaining in a stationary position for at least two consecutive hours, lifting at least 30 lbs, stooping, kneeling, crouching, and climbing ladders
May involve reaching above eye level
Requires close vision, color vision, depth perception, and focus adjustment
Able to sustain extended periods of CCTV and/or PC screens to facilitate surveillance or analysis
Able to work a flexible schedule based on department and company needs
Able to travel within division/market of responsibility with periodic need to travel overnight based on the needs of the business
Position requires regular physical presence in Macy's store locations, with an opportunity for remote work, when needed
Benefits
Merchandise discounts
Performance-based incentives
Annual merit review
Employee Assistance Program with mental health counseling and legal/financial advice
Tuition reimbursement
Company
Macy's
Macy's is America’s store for life. The largest retail brand of Macy's, Inc.
10001+ employees
Funding
Current Stage
Late StageLeadership Team
Bobby Amirshahi
Senior Vice President, Corporate Communications + Public Affairs
Michael Krans
VP, Retail Media
Recent News
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