CVS Health · 1 day ago
Remote Customer Service Representative - Charleston, West Viriginia
United States
Full-time
Remote
New Grad, Entry Level
$17/hr - $25.65/hrCVS Health is building a world of health around every individual, striving to simplify health care for communities. The Member Service Representative will provide telephone assistance to Aetna Medicaid members and providers, handling inquiries related to eligibility, benefits, and services.
Health CareMedicalPharmaceuticalRetailSales
Responsibilities
Answering in-coming member and provider calls and responding to inquiries regarding benefits, eligibility, services, prior authorization requirements, extra benefits and programs, etc
Requires high-speed internet connectivity with secure service via ethernet cable, use of Wi-Fi is not permitted
Company provides equipment and training
Qualification
Required
Must live on eastern seaboard
Training Schedule: (First 6 weeks) 8:30 AM - 5:00 PM EST, Monday through Friday
Production schedule: 8:30 AM - 5:00 PM EST, Monday through Friday
Must identify an alternate work location when unable to work from home
Ability to communicate effectively with members and providers orally and in written form, ability to meet performance standards, attendance requirements and call quality goals
Must be able to work from home and prove to be self-sufficient
Requires high-speed internet connectivity with secure service via ethernet cable, use of Wi-Fi is not permitted
High school diploma or equivalent GED
Preferred
Experience with working remotely in a call center setting
Experienced with Medicaid and Medicare
Benefits
Affordable medical plan options
401(k) plan (including matching company contributions)
Employee stock purchase plan
No-cost programs for all colleagues including wellness screenings
Tobacco cessation and weight management programs
Confidential counseling and financial coaching
Paid time off
Flexible work schedules
Family leave
Dependent care resources
Colleague assistance programs
Tuition assistance
Retiree medical access
Company
CVS Health
CVS Health is a health solutions company that provides an integrated healthcare services to its members.
Founded in 1963
10001+ employees
Funding
Current Stage
Public CompanyTotal Funding
$4BKey Investors
Michigan Economic Development CorporationStarboard Value
2025-08-15Post Ipo Debt· $4B
2025-07-17Grant· $1.5M
2019-11-25Post Ipo Equity
Leadership Team
David Joyner
President and Chief Executive Officer, CVS Health
Chandra McMahon
SVP & CISO
Recent News
2026-01-25
Company data provided by crunchbase