SMC · 2 months ago
Electrical Product Support Engineer
Noblesville, IN, US
Full-time
Onsite
Mid Level
4+ years expSMC Corporation of America is a leader in pneumatic technology and automation, supporting customers globally. The Electrical Product Support Engineer role involves providing technical support for electrical applications, troubleshooting, and conducting evaluations to meet customer needs.
IndustrialIndustrial EngineeringManufacturingMechanical Engineering
Responsibilities
Interpret internal and external customer requirements to meet desired outputs while suggesting alternatives
Conduct technical application evaluations to identify potential solutions or recommend alternatives to customer technical inquiries by reviewing existing documentation and report results to internal and external customers
Communicate technical knowledge and specifications to an extended audience (technical and non-technical) of internal and external customers
Read, interpret, and troubleshoot pneumatic and electrical schematics
Troubleshoot and configure product communication protocols
Troubleshoot pneumatic and electrical circuits
Review and interpret data utilizing corporate management system software that includes CAD models and product documentation
Perform guided and/or independent research on various topics and provide summarized data results
Complete assigned tasks while providing suggestions for improving departmental processes
Hands-on technical support for an extended audience (technical and non-technical) of internal and external customers
Participate in and/or lead teams to accomplish tasks, processes, and corporate directives
Travel mainly for training, customer support, or trade shows. (Less than 25%)
All other duties as assigned
Record daily activities
Qualification
Required
Bachelor's degree in a electrical or technical engineering discipline, or the equivalent in appropriate education and experience as determined by management utilizing internal SMC career development criteria
Novice understanding of the product development process
Competent understanding to apply project management principles, methodologies, and documentation
Novice understanding of CAE tools and results as applied to the product application process
Novice understanding of tolerance as it relates to design intent
Competent understanding of common industrial processes and/or controls
Competent understanding of material and component options by application
Competent understanding of schematics
Competent understanding of communication protocols
Competent in conducting research using corporate resources
Fluent at efficient use of time to effectively plan and execute multiple duties
Fluent in utilizing basic inspection equipment in a laboratory environment. (Calipers, micrometers, flow meter, voltmeter, oscilloscope, etc.)
Competent in utilizing advanced inspection equipment in a laboratory environment. (microscopes, CMM, Contour/Roundness Measuring Instruments, etc.)
Fluent ability to communicate utilizing corporate office software
Fluent ability to take verbal and/or written direction on tasks, training, or departmental / company policies
Fluent ability to communicate, in English, with internal and external customers tactfully and professionally
Preferred
4+ years relevant work experience
Company
SMC
SMC Corporation is a global leader in automation technology and a trusted partner for innovation across industries.
10001+ employees
H1B Sponsorship
SMC has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (1)
2024 (1)
2022 (1)
Funding
Current Stage
Late StageLeadership Team
Kelley Stacy
President, CEO
Recent News
2025-05-16
Company data provided by crunchbase