Lanco Group of Companies · 1 day ago
IT Help Desk I
Homewood, IL
Full-time
Onsite
New Grad, Entry Level
$20/hr - $22/hrLanco Group of Companies is seeking an IT Help Desk I to assist with various technical support tasks. The role involves managing service tickets, providing hardware and software support, and ensuring compliance with company policies.
IndustrialMachinery ManufacturingManufacturingSales
Responsibilities
Service Ticket Management – Receive, Update, Escalate or Resolve in accordance with documented departmental policies and procedures
Create process documentation outlining standard delivery methods of reoccurring issues, store in appropriate locations
Configure and Deploy Windows Based Workstations using standardized deployment tools in accordance with documented departmental policies and procedures
Asset management - Inventory / Sanitation / Disposal in accordance with documented departmental policies and procedures
User account management - Account creations and group memberships in accordance with documented departmental policies and procedures
Software Management – Installation / Troubleshooting /
Provide remote or in-person support for hardware and software related
Provide instruction to staff on equipment and software use and best
Ensure that company policies are being correctly applied and followed in the areas of end user computing technologies
Communicate consistently on all activities to appropriate individuals (internal & external)
Adhere to all Companywide policies to eliminate and/or reduce exposure to
Comfortable in a fast-paced environment, managing multiple priorities and maintaining a high level of support to customers
Ensure compliance in all safety, health, and environmental regulations, policies, and procedures for a goal of zero incidents and injuries; Assist in delivering required training to ensure that all coworkers have the necessary skills to perform their jobs properly and safely
Special projects or work as assigned
Qualification
Required
Must have a high school diploma and related experience
Must have great communication skills; will be working with and talking with other departments and management directly/regularly. An avid team player but can also take the reins and lead
Strong troubleshooting skills. Attention to detail. Initiative. Accountability
Preferred
CompTia Certification
Service Desk Ticketing experience
Benefits
Paid time off
Medical
Dental
Vision
Life insurance
401(k) plan
Company
Lanco Group of Companies
In 1954, from his home in a south suburb of Chicago, John Lanigan envisioned a better way.
Founded in 1954
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Amanda Boehm
Human Resources Business Partner
Recent News
2024-02-21
2023-11-02
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