Customer Support Specialist jobs in United States
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Steelhead Technologies · 1 day ago

Customer Support Specialist

positionCalumet, MI
timeFull-time
remoteOnsite
seniorityNew Grad, Entry Level
money$20/hr - $20/hr

Steelhead Technologies is building a platform to power the manufacturing job shops. The Customer Support Specialist will provide critical knowledge and technical support to customers using the Steelhead platform, engaging with them to build trust and drive the adoption of software features.

Mechanical Or Industrial Engineering

Responsibilities

Answer customer phone calls, emails, text messages, and support tickets promptly; provide critical knowledge and technical support
Build relationships with customer contacts. Generate trust and credibility at multiple levels in existing accounts
Educate customers and their teams on the value of our product. Help uncover issues before they become emergencies
Proactively engage with customers to drive expansion and adoption of our software features and services
Assist in monitoring and maintaining customer account health
Work cross-functionality with the engineering, sales, and customer outcomes teams
Provide clear communication to the engineering/product team to help assist with issue resolutions
Other duties assigned

Qualification

Customer support experienceCommunication skillsProblem solvingTeam collaborationCuriosity

Required

Strong communication skills, both written and verbal
Strong work ethic, coachable, motivated, and resilient – thrives in a fast paced, customer facing role
Ability to thrive in a collaborative, team environment
Ability to thrive independently
Curiosity is key, we are a customer obsessed organization
Has some background in a previous customer facing role

Benefits

Dental, Health, and Vision Insurance.
Paid time off and career development opportunities.

Company

Steelhead Technologies

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Steelhead Technologies offers a digital system for job shops and manufacturing operations.
dateFounded in 2020
location
Michigan, North Dakota, USA
people-size51-200 employees
web-link
https://gosteelhead.com/

Funding

Current Stage
Growth Stage
Total Funding
$106.7M
Key Investors
Mainsail Partners
2025-12-11Private Equity· $84M
2024-11-12Undisclosed· $12.5M
2023-10-11Series A· $8M

Leadership Team

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Jeff Halonen
CEO, Co-founder
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Dean Halonen
Co-Founder, Head of Sales
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Recent News

Venture Capital Firms
Built for Growth: Steelhead Technologies Announces $84M Growth Capital Investment from Mainsail Partners
2025-12-13
Steelhead Technologies
Steelhead Technologies Raises $2.2 Million Seed Round
2025-04-23
Company data provided by crunchbase