COMMAND MANAGEMENT SERVICES, INC. · 18 hours ago
Brown Deer, WI - Overnight Military Customer Service Agent
Milwaukee, WI
Full-time
Onsite
New Grad, Entry Level
$17.75/hr - $23.84/hrCommand Management Services, Inc. is seeking a full-time Military Customer Service Liaison. The role involves overseeing all aspects of the MEPS Support Services Contract, ensuring authorized service applicants receive the necessary services, and coordinating with various stakeholders.
LogisticsSecurityTransportation
Responsibilities
Performs applicant check-in/orientation and checkout
Performs room, kitchen, meal and facility inspections
Forecasts daily support requirements
Communicates with military representatives and hotel staff
Resolves minor problems
Communicates with Regional Manager
Completes paperwork by entering information manually and electronically
Reconciles monthly charges and billing
Inventories company assets
Maintains the ability to work regularly scheduled hours as communicated and maintains regular attendance to ensure contract compliance
Other duties may be assigned
Answer incoming customer inquiries
Collaborate with management teams to stay updated on new products, services, and policies
Record customer information within our customer service database
Engage with clients in a friendly and professional manner while actively listening to their concerns
Offer support and solutions to customers in accordance with the company's customer service policies
Other duties as requested
Qualification
Required
High school diploma or general education degree (GED)
Ability to read and interpret documents, write routine reports and correspondence and speak effectively before groups of customers or employees of organization
Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals
Ability to solve practical problems and deal with a variety of concrete variables in situations
Ability to interpret instructions furnished in written, oral, or schedule form
Practical working knowledge of Microsoft Excel data entry, Microsoft Outlook Web Mail, PDF receipt and distribution (via email) and basic internet navigation
Ability to use laptop computer, phone, tablet and other standard office equipment
Must be able to pass a drug screening to include Marijuana and THC
Ability to commute to Milwaukee, WI 53209
Ability to relocate to Milwaukee, WI 53209 before starting work
Preferred
Military or Department of Defense experience
Benefits
401(k)
401(k) matching
Dental insurance
Health insurance
Vision insurance
Company
COMMAND MANAGEMENT SERVICES, INC.
Founded in 1981
51-200 employees
Funding
Current Stage
Growth StageCompany data provided by crunchbase