OU Education Services · 9 hours ago
Enrollment Manager
Norman, Oklahoma
Full-time
Hybrid
Mid, Senior Level
1+ years expOU Education Services is a nonprofit corporation focused on expanding online learning for the University of Oklahoma System. The Enrollment Manager is responsible for driving enrollment performance through effective coaching and leadership of a team of Enrollment Coaches, ensuring high-quality student interactions and strong conversion outcomes.
Education Management
Responsibilities
Directly manage, coach, and develop a team of Enrollment Coaches to achieve engagement, quality, conversion, and start goals
Conduct regular 1:1 meetings focused on performance, skill development, and professional growth
Provide ongoing call coaching, QA feedback, and observational coaching tied to enrollment best practices
Reinforce consistent expectations for activity, quality interactions, and outcomes
Foster a culture of accountability, ownership, and student-first service
Ensure advisors consistently deliver high-quality, student-centered enrollment conversations
Support adherence to established contact strategies across phone, email, and SMS
Identify common barriers to enrollment and your team to resolve with practical solutions
Assist with onboarding and training of new Enrollment Coaches
Serve as a subject-matter resource for programs, processes, and enrollment workflows
Monitor individual and team performance on a daily and weekly basis
Use key enrollment metrics to identify trends, performance gaps, and coaching opportunities
By monitoring conversion rates throughout the funnel, escalate risks or performance concerns early, creating strategies to maximize conversions
Support the implementation of enrollment processes, scripts, and workflows
Provide feedback on tools, systems, and processes that impact EC productivity or student experience
Participate in testing and refinement of communication strategies and operational improvements
Contribute to a continuous improvement mindset by identifying small changes that drive meaningful results
Qualification
Required
Bachelor's degree required; Master's degree a plus
Minimum of 1 year of enrollment experience required with Leadership experience preferred. 2+ years preferred
Demonstrated success meeting or exceeding enrollment and conversion goals
Proven ability to coach individuals to improved performance
Strong problem-solving and solution-oriented mindset
Experience working in a metrics-driven environment
Familiarity with CRM systems (Salesforce preferred) and enrollment reporting
Strong communication and interpersonal skills
Benefits
Competitive salary and benefits package
401(k)
Volunteer days
Wellness reimbursement
Opportunities for professional development and career growth.
Hybrid work environment promoting work-life balance.
Company
OU Education Services
OU Education Services (OUES) is a not for profit organization focused on providing online learning services to the University of Oklahoma to meet the online education needs of adult learners.
11-50 employees
Funding
Current Stage
Early StageCompany data provided by crunchbase