PerkinElmer · 7 hours ago
OneSource Engineering Manager
GSK (Collegeville) - Customer Site PA
Full-time
Onsite
Mid, Senior Level
$100K/yr - $110K/yr
5+ years expPerkinElmer is a leader in scientific solutions with a mission of innovating for a healthier world. They are seeking an OneSource Engineering Manager to oversee the Lab Instrument Support Engineering team, ensuring quality service delivery and effective customer support. The role involves coaching staff, managing operations, and collaborating with various teams to meet customer needs and operational metrics.
HardwareHealth Care
Responsibilities
Ensure adequate planning and coordination of coverage to meet customer needs and achieve established operational metrics
Actively participate in compiling monthly and quarterly reports per the KPI/SLA requirements
Ensure that resources are deployed consistently with defined objectives to meet customer demands
Act as a liaison between on-site staff and support to escalate critical issues
Work with on-site and back-office teams to obtain data, integrate, format and present to the customer
Work in collaboration with employee health and safety to ensure a high level of safety is maintained in at the site
Collaborate with the Customer and PerkinElmer staff to ensure quality and compliance at the site
Develop customer desired growth by identifying activities in which we can provide additional services, working with all critical PerkinElmer and customer team members and following proper approval processes
Coach and train staff at client location regarding best-in-class customer support
Provide clear, continuous communication regarding identifying site support
Collaborate with Regional Lead(s) to drive talent development, overall business performance, and succession planning
Accountable for all assigned staff managerial duties; facilitate interviews, prepare for employee onboarding, obtain and approve expense reports, review/approve time-off, etc
Present to the Regional on-site team training with cross-training initiatives and opportunities
Attend floor/building oversight meetings
Facilitate weekly team lead meetings, as well as one on ones, performance reviews/evaluations
Address disciplinary and/or performance concerns when necessary in accordance with company policy
Identify and/or create SOP’s, Work Instructions and documentation to ensure the team conduct activities in a consistent and reliable manner
Provide guidance and basic oversight to partner sites and the dedicated leads
Provide advice and feedback on processes and potential areas of improvement
Escalate any concerns to the Regional Lead in a timely manner
Establish recurring 1:1 meetings
Travel to the partner site, depending on identified business needs
Qualification
Required
Bachelor's degree in Applied Science, Biology, Chemistry, Electronics, Mathematics, Engineering, Information Technology or related discipline including military experience. Business or Management Degree also meets criteria
Minimum of 5 years in a leadership or supervisory role, including site leadership or management
Preferred
Experience of working in a compliance-driven environment
Experience using Microsoft 365, including Outlook, Teams, Word, Excel and others
Strong communication skills both written and verbal
Self-motivated and ability to work under pressure to prioritize conflicting deadlines
Service orientated attitude combined with innovative thinking
Knowledge of laboratory safety practices as defined by the Company and/or the customer's site safety code
Experience working in a research laboratory environment is a must, with experience within the pharmaceutical industry as highly preferred
Strong interpersonal skills; strong team player with customer satisfaction focus
Ability to operate a personal computer to enter data and generate reports, ability to communicate clearly and effectively with peers, managers, customers, and other technical support professionals is critical to successful performance in this role
Knowledge of 5S and/or 6 sigma principles is a plus
Company
PerkinElmer
PerkinElmer focused on improving the health and safety of people and the environment.
5001-10000 employees
H1B Sponsorship
PerkinElmer has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (2)
2024 (5)
2023 (3)
2022 (3)
2021 (2)
2020 (4)
Funding
Current Stage
Public CompanyTotal Funding
unknown2022-08-01Acquired
1978-01-13IPO
Leadership Team
Frank A. Wilson
SVP & CFO
Joel S. Goldberg
SVP & General Counsel & Secretary
Recent News
Company data provided by crunchbase