Madiff · 2 months ago
Project Implementation Manager and Support Lead
United States
Full-time
Remote
Senior Level
5+ years expMadiff connects top IT talent with cutting-edge companies through remote Agile teams and nearshore outsourcing. They are seeking an experienced Project Implementation Manager & Support Lead to drive enterprise-wide tool adoption and stakeholder engagement in the financial services industry.
Artificial Intelligence (AI)AutomotiveMachine LearningRetailSoftwareTransportation
Responsibilities
Lead onboarding and adoption of Planview Portfolios, ensuring compliance with governance and reporting standards
Provide hands-on PPM support, including access setup, data validation, and configuration checks
Monitor portfolio setup and data integrity against governance rules
Coordinate with Tech Leads, Portfolio and Ops teams to identify blockers and drive tool adoption
Facilitate office hours, walkthroughs, and training aligned with system behaviour
Own the onboarding and support tracker – monitor access issues, recurring questions, and lessons learned
Reinforce time logging standards and ensure reporting deadlines are met
Collect user feedback and support backlog prioritisation for future releases
Identify and empower team champions to ensure smooth handovers between onboarding waves
Qualification
Required
5+ years of experience in project portfolio management, program coordination, or enterprise tool implementation
Proven experience in rollout, configuration, and adoption of PPM tools (Planview, Clarity, Workfront, Jira Align)
Strong knowledge of time tracking, project intake, and portfolio reporting processes
Excellent communication, facilitation, and stakeholder engagement skills with senior leaders
Ability to manage competing priorities in a fast-paced environment
Preferred
Experience leading enterprise-wide PPM implementations and acting as a Product Owner or liaison
Familiarity with Agile, hybrid, and waterfall delivery models
Knowledge of CapEx tracking, resource forecasting, and prioritisation in FinTech or large enterprise settings
Benefits
Remote work
Full-time engagement, aligned with standard Polish business hours
International exposure in a leading financial services environment
Comprehensive medical care
Company
Madiff
Madiff offers cybersecurity, software development, testing, machine learning, and AI services.
51-200 employees
Funding
Current Stage
Growth StageCompany data provided by crunchbase