Spring EQ · 10 hours ago
Non-QM Account Manager
Phoenix, AZ
Full-time
Hybrid
Mid Level
3+ years expSpring EQ is a national home equity lender providing tailored financing solutions to consumers. The Non-QM Account Manager will manage a pipeline of loans, ensuring timely movement from approval to funding while providing exceptional service and resolving issues throughout the loan process.
FinanceFinancial ServicesMortgageService Industry
No H1B
Responsibilities
Manage a pipeline of loans, ensuring timely movement from initial approval through funding while providing exceptional service to clients
Review conditions for completeness and accuracy and communicate with all relevant parties to obtain outstanding conditions
Effectively resolve issues to prevent delays in the loan process
Review all documentation provided by the broker for sufficiency to meet underwriting guidelines and loan product requirements (i.e., entity documents, credit reports, letters of explanation, etc.)
Work closely with underwriters to understand the conditions and explain to the broker. Anticipate underwriter conditions to the extent possible
Manage multiple loan files to ensure each loan closes promptly
Work as a liaison between departments to help drive files to closing
Ensuring issues escalated in from clients or AEs to reach resolution
Qualification
Required
Minimum of 3 years of Non-QM account/relationship management
Must have recent experience with Non-QM loans including Bank Statement and/or DSCR
Strong analytical skills and ability to assess vendor performance, operational efficiency, and compliance adherence
Proven experience in managing vendor relationships and service-level agreements
Excellent communication and interpersonal skills, with the ability to engage with internal teams and external partners at all levels
Strong negotiation skills and the ability to resolve issues in a timely and effective manner
Ability to prioritize multiple tasks and manage time efficiently in a fast-paced environment
Proficient in Microsoft Office Suite (Excel, Word, PowerPoint) and Blue Sage operating system
Preferred
Associate or bachelor's degree preferred
Benefits
401k Company Match
Annual Charitable Matching Gift Program
Commuter Benefits
Company Holidays
Credit Union Membership
Dental Insurance
Dependent Care Plan
Disability Insurance
Employee Assistance Program
Life Insurance
Medical Insurance
Paid Time Off Plan
Vision Insurance
Weekly Non-Management Dinner Benefit
Company
Spring EQ
Spring EQ aims for the goals of homeowners by providing visibility & access to their home's equity.
201-500 employees
Funding
Current Stage
Growth StageTotal Funding
unknown2023-08-31Acquired
Leadership Team
Curt James
SVP & CFO
Recent News
2025-09-13
FinTech Global
2025-09-11
2025-09-10
Company data provided by crunchbase