Michigan Staffing LLC · 1 week ago
Technical Support Specialist/Merchant Services
Troy, MI, US
Full-time
Onsite
Entry Level
1+ years expMichigan Staffing LLC is looking to expand their team with a Merchant Services Specialist who plays a key role in supporting business clients by maintaining and troubleshooting payment processing solutions. The role requires strong communication skills and a customer-first mindset, serving as the main point of contact for merchants to resolve technical issues related to payment processing and point-of-sale systems.
Human ResourcesRecruitingStaffing Agency
Responsibilities
Completing various merchant maintenance requests (example: demographic changes, bank changes, account updates)
Assisting with deposits/reconciling
Troubleshoot technical or processing issues related to terminals, gateways, and integrations
Maintain detailed client records and service notes in CRM systems
Ensure compliance with all industry regulations and company policies
Proactively reach out to clients to ensure satisfaction and upsell services when appropriate
Handle incoming inquiries via phone, email, or chat and resolve issues promptly
Monitor and assist with chargebacks and dispute resolutions
Provide technical support to merchants via phone, email, and live chat regarding payment systems, terminals, integrations, and transaction issues
Troubleshoot issues related to POS systems, ecommerce payment gateways (e.g., Stripe, Authorize.Net, PayPal), terminal setups, and merchant accounts
Monitor and resolve support tickets in a timely and efficient manner while maintaining high levels of customer satisfaction
Document common issues and solutions for internal knowledge bases
Educate merchants on best practices for using systems, fraud prevention, and maintaining secure transactions
Qualification
Required
1-3 years of experience in customer service
Excellent communication and interpersonal skills
Problem-solving mindset with attention to detail
Ability to work independently and manage multiple tasks efficiently
Preferred
1–3 years of experience in merchant services, payment processing, or financial services
Strong understanding of credit card processing, POS systems, and e-commerce platforms
Benefits
Health, dental, and vision insurance
Paid time off and holidays
Career development and training opportunities
Terrace Patio with BBQ Grill
Catered lunches
Team building events
Annual holiday party
Gaming area with pool table, ping pong table, shuffleboard, foosball and arcade games
Office gym
Wellness room
Company
Michigan Staffing LLC
Michigan Staffing is a premier Staffing and Placement Company that has provided a wide range of human resources, staffing and related services for over 25 years through personalized, professional care.
11-50 employees
Funding
Current Stage
Early StageCompany data provided by crunchbase