Abnormal AI · 1 day ago
Senior Manager, Customer Trust
United States
Full-time
Remote
Senior Level, Lead/Staff
$183K/yr - $215K/yr
8+ years expAbnormal Security is seeking a Senior Manager, Customer Trust to lead and scale their Customer Trust function. This role involves leading a team, engaging with customers on security and compliance, and developing strategies to enhance customer trust in Abnormal's security posture.
Artificial Intelligence (AI)Cyber SecurityEmailInformation TechnologyNetwork Security
Responsibilities
Lead and develop a team of 4-5 Customer Trust professionals; establish team goals, operating cadence, and career development paths
Own the end-to-end Customer Trust program strategy, roadmap, and KPIs; report on program effectiveness to GRC Director, CISO, and executive leadership
Serve as the escalation point and subject matter expert for complex customer security, privacy, and compliance inquiries
Own and drive all customer and prospect security questionnaires and RFP responses; ensure timely, accurate, and high-quality deliverables
Serve as the primary point of contact for customer security conversations—join calls, present Abnormal's control environment, and address customer concerns with confidence and credibility
Partner with Sales and Customer Success to support strategic deals and customer renewals requiring security assurance
Own the Trust Center (SafeBase or equivalent)—manage configuration, content, access, and continuous improvement
Curate and maintain all customer-facing security documentation including pen-test reports, SOC 2 reports, ISO certifications, policies, and whitepapers
Analyze customer demand signals to proactively develop new content (whitepapers, FAQs, one-pagers) that anticipates customer needs and reduces inbound volume
Review Security Contract Exhibits, Data Processing Agreements (DPAs), and privacy addenda; provide timely, informed feedback to Legal and customers
Partner with Legal to standardize security and privacy contract language and streamline negotiation workflows
Build strong partnerships with Sales, Legal, Product Security, Compliance, and Engineering to ensure cohesive messaging and efficient processes
Stay current on regulatory developments (GDPR, CCPA, industry frameworks) and translate implications for customer-facing communications
Qualification
Required
8+ years of experience in customer trust, security assurance, GRC, or related disciplines with progressive responsibility
3+ years of people management experience leading customer-facing security or compliance teams
Demonstrated experience owning customer security questionnaires, RFPs, and trust center operations at a SaaS or technology company
Track record of directly engaging with customers (including executive-level security stakeholders) on security, privacy, and compliance topics
Strong understanding of common security frameworks and certifications (SOC 2, ISO 27001, ISO 27701, FedRAMP, GDPR, CCPA)
Experience reviewing and negotiating security contract terms, DPAs, and privacy exhibits
Excellent communication skills—able to translate complex security concepts for technical and non-technical audiences, both written and verbal
Strong project management skills with ability to manage multiple priorities in a fast-paced environment
Executive presence and credibility to represent the company's security posture to enterprise customers
Preferred
Experience at a cybersecurity company or high-growth B2B SaaS company
Familiarity with Trust Center platforms (SafeBase, Whistic, Conveyor, etc.) and GRC tools (Vanta, Drata, OneTrust, ServiceNow GRC)
Professional certifications such as CIPP, CIPM, CISA, CISM, CISSP, CTPRP, or ISO 27001 Lead Auditor
Experience supporting FedRAMP authorization or working with federal/public sector customers
Background in security, compliance, or risk consulting (Big 4 or similar)
Degree in information security, computer science, business, or related field
Benefits
Bonus
Restricted stock units (RSUs)
Benefits
Company
Abnormal AI
Abnormal AI is the leading AI-native human behavior security platform.
1001-5000 employees
Funding
Current Stage
Late StageTotal Funding
$534MKey Investors
Wellington ManagementCrowdStrike Falcon FundInsight Partners
2024-08-06Series D· $250M
2023-03-29Series Unknown
2022-05-10Series C· $210M
Leadership Team
Evan Reiser
Founder & CEO
Sanjay Jeyakumar
CTO, Co-Founder, and Head of R&D
Recent News
Company data provided by crunchbase