Liberty Software · 3 months ago
Client Services Representative (Pharmacy Technician)
Dallas, TX, US
Full-time
Onsite
Entry, Mid Level
2+ years expLiberty Software is a company dedicated to providing technology solutions for community pharmacies. They are seeking a Client Services Representative to deliver expert phone support, resolve complex inquiries, and ensure exceptional customer service for pharmacy clients.
PharmaceuticalSoftware
Responsibilities
Serve as the primary contact for incoming calls and tickets from pharmacy clients
Diagnose and resolve customer issues efficiently
Escalate complex cases to Technical or Account Management teams when needed
Accurately document all interactions and actions in tracking software
Deliver exceptional customer service in every client engagement
Qualification
Required
Minimum 2 years of customer service experience required
Professional, friendly, and patient demeanor essential
Excellent verbal and written communication skills, able to engage all client levels — from pharmacy owners to clerks
Strong multitasking, organizational, and time management skills
Detail-oriented with strong typing and documentation abilities
Excellent listening and critical thinking skills
Solid basic computer skills and proven ability to quickly master new software applications
Occasional after-hours and Saturday shifts required
Preferred
Healthcare call center or independent pharmacy experience preferred
Certified Pharmacy Technician (CPhT) certification is a plus but not required
Experience with Liberty Software products is a plus (please specify any prior experience)
Benefits
100% employer-paid medical and life insurance for employees, with optional dental and vision coverage at no cost
Family coverage available with Liberty contributing 50% of the premium
Fully vested 401(k) with employer match
Employer contributions to Health Savings Accounts (HSA)
Generous paid time off and paid holidays
Tuition reimbursement and continuing education support
Adoption expense reimbursement
Dependent Care Flexible Spending Account (FSA) for tax savings on childcare
Confidential counseling resources for mental health, financial planning, and more, via Optum EAP
Fully stocked breakroom
Company
Liberty Software
Liberty is a pharmacy management system.
51-200 employees
Funding
Current Stage
Growth StageCompany data provided by crunchbase