Crisp · 1 day ago
Director of Revenue Operations
United States
Full-time
Remote
Director/Executive
8+ years expCrisp is the leading collaborative commerce platform connecting CPG brands to real-time sales and inventory data. They are seeking a strategic Director of Revenue Operations to lead the GTM infrastructure and operations team, focusing on unifying data strategy and integrating global acquisitions.
Business IntelligenceData IntegrationFood and BeverageRetail TechnologySaaS
No H1B
Responsibilities
Manage & Mentor: Lead, coach, and develop a team of 2+ RevOps professionals. Foster a culture of technical excellence, data curiosity, and proactive problem-solving
Prioritization: Act as the gatekeeper for the GTM operations roadmap. Balance "keep the lights on" requests with strategic initiatives, ensuring your team is focused on high-impact work
Process Architecture: Define the "Rules of Engagement" across the global customer lifecycle. You own the design of the process; your team assists in the build
Change Management & Enablement: Partner with Sales Enablement to drive adoption. You won’t just build the systems; you will lead the change management strategy to ensure acquired teams successfully adopt Crisp’s tools and processes
Top of Funnel: Partner with Marketing to validate attribution models and optimize the lead-to-opportunity handoff
Quote-to-Cash Strategy: You will lead the strategic evaluation and roadmap for implementing CPQ and CLM solutions to generate quotes and streamline flows between Sales, Legal, and Finance
Data Integrity: Implement strict data hygiene and governance policies. Ensure critical customer data (usage, tickets, contract details, etc.) is readily available for the GTM team
Post-Merger Integration (PMI): Lead the operational unification of acquired companies. Develop the playbook for migrating disparate CRM instances into the Crisp "Source of Truth" to ensure a 360-degree customer view
Incentive Management: Oversee the administration of sales compensation plans. Ensure your team maintains accurate system data (NetSuite/SFDC) for automated, transparent commission payouts
Forecasting & Revenue Intelligence: Lead the adoption of our new Revenue Intelligence framework. Operationalize the forecast roll-up process, enabling Sales Managers and the CRO to apply judgment overlays and adjustments to drive a predictable, high-confidence "commit" number
Reporting & Insights: Oversee the creation of reports for pipeline health, conversion rates, and churn analysis
Cross-Functional Insights: Create and maintain a feedback loop to enable Campaign analysis by the Marketing team. Partner with Finance to track unit economics (CAC, LTV) and ensure forecast accuracy
Primary Architect: Oversee the Salesforce schema, HubSpot workflows, and the bi-directional sync with NetSuite (ERP). You ensure the architecture is scalable, while your team handles daily configuration
Global Architecture: Architect systems to support international growth, overseeing multi-currency, multi-entity setups, and localized compliance (GDPR/CCPA) within the GTM stack
Vendor Management: Audit the GTM tech stack (Apollo, Vector, Loopio, etc.) to maximize ROI. Manage vendor negotiations, renewals, and the GTM operations budget
Qualification
Required
8-12 years in Revenue Operations or Business Systems, with 3+ years in a leadership role within a high-growth SaaS or Data environment (Series B through IPO readiness preferred)
Proven experience consolidating tech stacks and data during company mergers or acquisitions
Architect-level command of Salesforce and HubSpot capabilities. You don't need to write Apex code, but you must be able to review your team's solution design to ensure scalability
Deep experience integrating CRMs with ERPs (NetSuite preferred)
Deep experience leading the selection and implementation of Enterprise CPQ workflows
Ability to translate complex data into actionable insights for the C-Suite. You are comfortable pushing back on 'gut feelings' with cold, hard data
Experience managing GTM operations across multiple entities and currencies
Company
Crisp
Crisp ingests and delivers daily, actionable retail data from different sources, providing brands with visibility into inventory and sales.
201-500 employees
Funding
Current Stage
Growth StageTotal Funding
$186.45MKey Investors
Paine Schwartz PartnersBetterCo HoldingsABN AMRO Bank
2025-12-10Series B· $26M
2025-11-18Series Unknown
2025-07-17Debt Financing· $32.45M
Leadership Team
Are Traasdahl
Founder & CEO
Dag Liodden
Co-Founder & Chief Technology Officer
Recent News
2026-01-16
2025-12-20
2025-12-16
Company data provided by crunchbase