Western Alliance Bank · 12 hours ago
Preferred and Small Business Banking Training Team Lead
Phoenix, AZ
Full-time
Onsite
Mid, Senior Level
3+ years expWestern Alliance Bank is a wholly owned subsidiary of Western Alliance Bancorporation, and they are seeking a Preferred and Small Business Banking Training Team Lead. This role is responsible for leading high impact training programs, enhancing sales and service excellence while overseeing instructional design and team performance.
BankingFinanceFinancial Services
Responsibilities
Lead the delivery of complex, enterprise level training programs requiring advanced facilitation skills and strong business acumen. Serve as a role model facilitator, demonstrating best in class instructional presence and techniques for engaging diverse audiences
Partner with managers and senior business leaders to assess organizational learning needs and recommend targeted instructional solutions
Provide expert consultative support on workforce readiness, skill development needs, and training optimization strategies
Represent the training team in cross functional and enterprise learning initiatives
Collaborate with content developers to ensure alignment between delivery strategies and curriculum design
Contribute to the design and enhancement of complex learning programs, ensuring content is scalable, consistent, and aligned with business objectives
Evaluate learning content effectiveness using performance data, learner feedback, and business impact measures; drive necessary improvements
Support management in overseeing workload distribution, cross training opportunities, and reporting on key training performance metrics
Ensure training programs support service level standards, regulatory compliance, audit readiness, and operational consistency
Partner with internal departments—including Product, Compliance, and Operations—to ensure content and delivery reflect current enterprise priorities
May lead and develop a team; responsible for hiring, coaching, performance management, training and development
Qualification
Required
3+ years of related experience in Instructional Design, training content development, or related field
High school diploma required; Bachelor's degree or equivalent experience preferred
Intermediate to advanced facilitation and coaching expertise, with proven results
Intermediate to advanced consultative and communication skills, with ability to influence stakeholders at all levels; experience in instructional design models and adult learning principles
Intermediate to advanced proficiency with authoring tools, multimedia design, and content management systems
Intermediate to advanced ability to evaluate programs using data and recommend strategic improvements
Advanced speaking and writing communication skills
May require up to 25% travel
Preferred
Bachelor's degree or equivalent experience preferred
Previous leadership experience preferred
Benefits
Competitive salaries
An ownership stake in the company
Medical and dental insurance
Time off
A great 401k matching program
Tuition assistance program
An employee volunteer program
A wellness program
Company
Western Alliance Bank
Western Alliance Bank is a banking firm that offers commercial and business banking solutions.
Founded in 1994Phoenix, Arizona, USA
1001-5000 employees
Funding
Current Stage
Public CompanyTotal Funding
$400M2025-11-19Post Ipo Debt· $400M
2005-06-30IPO
Leadership Team
Tim Boothe
Chief Operating Officer
Barbara Kennedy
CHRO, EVP
Recent News
2026-01-22
Morningstar.com
2026-01-09
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