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vTech Solution Inc · 10 hours ago

Help Desk Support/Service desk

Richmond, VA

Full-time

Onsite

New Grad, Entry Level

vTech Solution Inc is seeking a Service Desk professional to provide technical support and troubleshooting services. The role involves responding to user inquiries, diagnosing and resolving technical problems, and ensuring high-quality service delivery to users.

Information ServicesInformation Technology

H1B Sponsor Likely

Responsibilities

Providing technical support

Troubleshooting issues

Delivering high-quality service to users

Responding to user inquiries

Diagnosing and resolving technical problems

Maintaining records of support requests

Ensuring timely follow-ups to address outstanding issues

Qualification

Technical SupportTroubleshootingService Desk SupportInformation Technology systemsService NowSCCMActive DirectoryITILCustomer ServiceCommunication SkillsProblem-SolvingOrganizational Skills

Required

Proficiency in Technical Support and Troubleshooting to identify and resolve technical issues efficiently

Experience with Service Desk and Help Desk Support to assist end-users with technical challenges

Solid knowledge of Information Technology systems, tools, and best practices

Strong attention to detail, problem-solving, and organizational skills

Excellent written and verbal communication skills

Ability to provide high-quality customer service and work efficiently under pressure

Preferred

Preferred experience in the IT services industry; relevant certifications are a plus (e.g., ITIL, CompTIA A+, or equivalent)

Experience with Service Now, SCCM, Active directory, Bomgar, Beyond Trust

Company

vTech Solution Inc

vTech Solution Inc. is a trailblazer in the IT services domain.

Founded in 2006

Washington, District of Columbia, USA

201-500 employees

http://vtechsolution.com

H1B Sponsorship

vTech Solution Inc has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2025 (3)

2022 (2)

2021 (1)

2020 (3)

Funding

Current Stage

Growth Stage

Leadership Team

TONY CORD, MBA

CEO Advisor - Chairman, Advisory Board

Emile Trombetti

Chief Growth Officer

Recent News

Technically Media

These 8 companies are getting a piece of Maryland’s new $300 million IT contract

2025-08-30

PRLog

Partnership With Intrusion - vTech Solution Inc

2022-10-31

Company data provided by crunchbase